Passenger Experience Assistant - Cleaning Specialist - 40hrs per week

Rippling, Inc.; Southend-on-Sea; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Apprenticeships

Medicash

Wellbeing app

Employee Assistance Programme

Gym discounts

Mental health first aiders

Cycle to work

World Duty Free discount

Job summary

London Southend Airport is hiring a Passenger Experience Assistant - Cleaning Specialist to help maintain high standards of cleanliness and help travelers throughout the terminal and aircrafts.

The role requires strong customer service, teamwork, and the ability to work across early mornings, late nights, weekends, and bank holidays as the airport operates 24/7. Training and benefits are provided as part of a supportive team environment.

Qualifications

• Strong communicator.
• Able to work independently and in a team.
• Customer service experience.

Responsibilities

• Attend to the needs and requests of passengers.
• Perform deep cleans of the terminal and aircrafts.
• Manage waste at the airport.
• Follow Legionella risk controls as directed by the line manager.
• Control COSHH where applicable.
• Assist passengers who are vulnerable or have reduced mobility.
• Support Food & Beverage and Retail outlets throughout the terminal.
• Contribute to the Airports 'One Team' culture and be flexible with duties.

Skills

Strong communicator

Teamwork

Customer service

Job description

Passenger Experience Assistant - Cleaning Specialist - 40hrs per week

About London Southend Airport

Our SENsational colleagues are what make our airport thrive. Our goal is to develop each and every one of our colleagues’ skillsets by investing heavily in training and development throughout their careers, creating a culture of internal development and progression. A number of our senior leadership team began their career with us in an entry level role, the sky is the limit here at LSA.

As one of the key employers for Southend City we aim to always ensure that our roles are accessible to the community. We are committed to providing equal opportunities and creating an inclusive environment for our colleagues.

Now is an exciting time as ever to join our airport. As a business, we are constantly growing, resulting in a wealth of roles to choose from, many that you may not have considered before, we’re talking, Air Traffic Control, Fuelling, Car Parking, Rail, Security, Ground Maintenance, Firefighters, Cleaning, Technical Services and so much more. There really isn’t a better time to join team SENsational

About the role

Our Passenger Experience Assistants play a pivotal role in the day to day operating and presentation of our airport, as one of the first faces our passengers see they are responsible for ensuring the exemplary standard of service our passengers have grown to expect, and enjoy, are consistently met. We bet you’re thinking “so what is it I will actually be doing day to day?” well….

• I will attend to the needs and requests of all passengers.
• I will perform deep cleans of the terminal and aircrafts.
• I will be responsible for the waste management of the airport.
• I will be responsible for managing the Legionella Risk following the regime set by my line manager.
• I will be responsible for COSHH control.
• I will provide assistance to passengers that are vulnerable and may have reduced mobility or hidden disabilities.
• I will assist our Food & Beverage and Retail outlets throughout the terminal.
• I will fully embody the Airports ‘One Team’ culture and understand that there may be times when I am required to undertake other activities to support the needs of the business.
• I understand that the Airport is in operation 24/7 so I may be scheduled and expected to work any shift during operating hours, this will include early mornings, late nights, weekends, and bank holidays

Skills, Knowledge and Expertise

Sounds good so far? You’re probably wondering “What skills and experience do I need for this role?” there are just a handful of skills you need in order to undertake this role, everything else we can teach you, if you can answer yes to all of the below requirements you have the required skills:

• I am a strong communicator
• I can work effectively on my own and as part of a team
• I have customer service experience and always strive to deliver the highest standards

If you require any reasonable adjustments regarding these points, please talk to us during the interview process.

Now that you understand the role and possess all the necessary skills, we would like to share more about our outstanding benefits package. We take great pride in these offerings, as they are designed with the wellbeing and job satisfaction of every colleague in mind! Here’s a small insight into some of our amazing benefits.

• Apprenticeships –we are proud to offer our colleagues the opportunity to gain valuable qualifications from level 3 through to level 7 (Master’s Degree Level) all whilst being at work. These courses are fully funded and available in a huge variety of disciplines.
• Medicash - London Southend Airport fund cover for all airport colleagues. Giving colleagues access to virtual GP & Physio appointments, access to the Skin Vision app, several retail discounts, and with our bespoke healthcare cash plan, you can claim back what you spend on your everyday health expenses.
• Access to a Wellbeing app containing amazing featuressuch as a mood tracker, live chat or telephone counselling service.
• Employee Assistance Programme to confidentially support and provide advice and guidance to our colleagues with all health and legal related issues.
• ‘My Gym Discounts’ giving up to 25% off memberships with over 3,800 gyms throughout the UK.
• Mental Health First Aiders - We are extremely proud to have qualified and experienced mental health first aiders working fulltime at London Southend Airport who are on hand to provide colleagues with support.
• Cycle to Work Scheme giving a saving of up to 21-39%RRP on bikes and accessories
• World Duty Free Discount.

The pay range for this role is:

13.10 - 13.10 GBP per hour (London Southend Airport)