Passenger Assistant (Zero-hours)

London Hire Community Services; Greater London; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Employee Assurance Programme

Pension after 3 months

Job summary

London Hire Community Services is seeking a Passenger Assistant (Zero-hours) in West Norwood. The role supports drivers to ensure passenger safety and comfort, assisting with boarding/alighting and passenger welfare on journeys.

The team works to industry standards with strict safety practices; duties include operating assistive equipment and securing wheelchairs, while maintaining clear communication with service users.

Qualifications

• Sound understanding of disabilities.
• Patient and level-headed attitude.
• Ability to work in a team and use own initiative.
• Excellent verbal and written communication.
• Great attention to detail for clear record-keeping.

Responsibilities

• Assist the driver to ensure passenger safety and comfort.
• Assist passengers boarding/alighting, including those with disabilities.
• Monitor passengers and welfare during transit.
• Help operate passenger lift or equipment as required.
• Ensure wheelchairs are secured properly.
• Secure passengers in wheelchairs with belts or restraints.
• Communicate with passengers in a patient, informative manner.
• Report late running and incidents per depot processes.
• Keep the vehicle secure when in use.
• Use communication equipment for safe, smooth service.

Skills

Disabilities awareness

Patient and level-headed

Teamwork

Verbal and written communication

Attention to detail

Job description

Passenger Assistant (Zero-hours)

Department: Passenger Assistant - Bus Operations

Employment Type: Zero Hours

Location: West Norwood

Compensation: £14.80 / hour

Description

Are you looking for a rewarding role focussed on helping others?

Do you want to make a real difference?

If so, we have the role for you!

London Hire Community Services provide accessible home-to-school transport services where our service users are unable to access public transport. Our services are run under a full passenger vehicle operator’s licence regulations.

We have built our service around principals and process that are recognised as industry standards. We take the safety of our passengers as well as our staff very seriously and have also put in place OHSAS 18001 that governs the way we manage Health and Safety in the workplace.

Key Responsibilities

• Assist the driver wherever possible in a manner that ensures the safety and comfort of passengers.
• Assist passengers when embarking and disembarking the vehicle, including assisting service users who have disabilities, to alight the vehicle in accordance with Health and Safety requirements.
• Monitor and supervise passengers whilst in transit and being responsible for their welfare whilst on board.
• When necessary, assist in the operation of the passenger lift or other equipment that is used to assist passengers boarding and alighting the vehicle as required.
• Ensure any wheelchairs are correctly located and secured using suitable equipment.
• Ensure passengers in wheelchairs are secured with a full lap and diagonal safety belt or other securing equipment.
• Communicate with passengers and clients in a patient, informative, non-patronising manner.
• Report late running and incidents in line with depot processes.
• Ensure the vehicle allocated is always secure whilst in use.
• Ensure all communication equipment is correctly utilised ensuring the safe, smooth and efficient running of the service.

Skills, Knowledge and Expertise

• You should demonstrate a sound understanding of disabilities.
• Able to deliver the service with a patient and level-headed attitude.
• Ability to work in a team environment as well as confidence to work with minimum supervision and using own initiative.
• Excellent verbal and written communication.
• Great attention to detail and able to complete records clearly and accurately.

What's on offer

• Zero hours - no fixed contractual hours, working on a split-shift basis covering AM and PM transport.
• Rolled up holiday pay entitlement is 12.07% of gross pay relating to work completed. This will be paid to you each month, and there is no entitlement to other additional paid annual leave to be taken during school term weeks.
• There is no requirement to work during school holidays, although overtime may be available that will be paid in addition to your contractual earnings.
• Salaries are pro-rata - you will receive payment every month of the year (even in non-working periods!)
• Access to our Employee Assurance Programme.
• Automatic enrolment in our pension scheme after three months service.