Passenger Assistant Casual

Southampton City Council; Southampton; On-site; GBP 26,000 - 27,000; Part time

Benefits offered by this job

Local government pension

Flexible working options

25–31 days holiday (pro rata)

Training & development

Wellbeing support

Job summary

Southampton City Council is recruiting Casual Passenger Assistants for the School Travel Service. The role supports children on travel to and from school, ensuring safety, welfare and access to education. Availability during morning and afternoon peaks is required, with contracts offered at 0 hours per week when not on standby.

Role requires experience with children, DBS check, and references. Salary is £26,427–£27,001 pro rata, with benefits including pension and flexible working.

Qualifications

• Experience working with children or in care/support roles.
• Understanding of children’s needs and safety and well‑being.
• Ability to communicate with children, families, and school staff.
• Commitment to safeguarding and promoting well‑being.

Responsibilities

• Accompany and support one or more children on home-to-school journeys.
• Maintain communication with children, schools, drivers and parents about safety.
• Assist with safety and welfare during journeys; ensure smooth routes.

Skills

Compassionate

Patience

Clear communication

Observant

Flexible

Safeguarding

Job description

Passenger Assistants- School Travel Service

Are you passionate about making a difference in the lives of children and families in your community? Do you have patience, empathy, a keen sense of responsibility and experience of working with children & young people? If so, we invite you to apply for the role of Passenger Assistant to support travel to and from school. This position offers an opportunity to support children & young people on their daily journey, ensuring their safety, welfare needs, and right to access education are met.

About the Role

As a Passenger Assistant you will play an integral part in their morning and afternoon routines. Your primary responsibility will be to accompany and support one or more children or young person/s, as they travel between home and school. Maintaining good levels of communication with the children or young people, the School Travel Service office, school staff, drivers and parents / carers about the health and safety and issues relating to journeys undertaken.

This advert is for Casual Passenger Assistants. If successful, a contract offer will be made at 0 hours per week. Contact will be made if and when cover is needed by School Travel Service. Those applying from SO14-SO19 will be collected as part of their route. Anyone outside of Southampton City Council Boundary will need to transport self to agreed starting location for each route. There will be no reimbursement of fuel or parking costs associated with this.

Candidates will need to be available from approx. 7am-9.30am & 2pm-4.30pm the duration of the journeys may vary dependant on number of passengers, distance, traffic etc.

This role is Grade 4- £13.70 per hour

About You

We are seeking individuals who are:

• Compassionate, patient, and genuinely enjoy working with children and have an understanding of special educational needs.
• Dependable and punctual, understanding the importance of routine for the children & young people and ensure smooth running of the route.
• Clear communicators, able to interact confidently with children, young people, parents/ carers, school staff & school travel team.
• Observant and attentive to the individual needs of each child.
• Flexible and adaptable to changing circumstances or schedules.
• Committed to safeguarding and promoting the well-being of children at all times.

Essential Requirements

• Previous experience working with children, families, or in a care/support role (formal or informal experience considered).
• Basic understanding of children’s needs and issues related to safety and well-being.
• Good level of physical fitness, as the role will involve mobilising self in/ out of transport & assisting others.
• Enhanced Disclosure and Barring Service (DBS) check.
• Two professional or character references. Full details of employment history and reference contract details will need to be supplied.
• First aid training is desirable but not essential (training can be provided).
• Rights to work status and supporting documentation available at time of interview.

About the Children You Will Support

Our service serves children of all ages and backgrounds, including those with special educational needs or disabilities. Some children/ young people may require extra assistance with mobility, social interaction, or managing anxieties related to travelling. As a Passenger Assistant, you will be matched where possible with children/ young people whose needs align with your skills and experience, ensuring a supportive and positive partnership between you, the child, and their family.

What we can offer you

Salary:

The salary band for this role is £26,427 - £27,001 per annum (pro rata). The starting salary is £26,427 with annual progression through the salary bands.

Here at SCC we have a range of different benefits, a few examples can be found below.

• Excellent local government pension with 15.2% employer contribution
• Death in service benefit of x3 salary, and optional salary sacrifice shared cost AVC (additional voluntary contribution)
• Generous holiday 25–31 days, based on role and service
• Flexible working options (role-dependent)
• Family-friendly policies - Maternity, Paternity, Adoption, Shared/Unpaid Parental Leave, Time off for Dependents
• Training and development, including coaching and mentoring
• Health and wellbeing support - Employee Assistance Programme, Menopause Pledge, Mental Health First Aiders and access to a variety of staff networks
• Veteran-friendly employer with the Armed Forces Covenant
• Retail discounts and savings through the Southampton City Council benefits platform
• Discounted memberships at local sports and fitness centres
• Sustainable travel benefits - low emission car scheme, cycle to work, season ticket loans
• Employee volunteering scheme with 2 paid days leave to volunteer

For further information on our benefits package please visit: Employee benefits (southampton.gov.uk)

Contact Information

For more information please read the job description in full, if you have further questions please email [e-mail] to schedule a time to discuss your query. (For IT or job application submission queries, please contact recruitment)

Interview Information

Please note that interviews are scheduled for week commencing 9th November 2026.

Recruitment contact details

Email: [e-mail]

Tel: [phone]

For more information about SCC please visit Southampton City Council

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