Passenger Assistant

London Hire Ltd; Greater London; On-site; Part time

Job summary

Join a forward-thinking company dedicated to providing accessible transport services! As a Passenger Assistant, you'll play a vital role in ensuring the safety and comfort of passengers, particularly those with disabilities. This rewarding part-time position allows you to make a real difference in people's lives while working in a supportive environment. Enjoy flexible hours during term time and the opportunity to contribute to an essential service that prioritizes health and safety. If you're patient, attentive, and passionate about helping others, this role is perfect for you!

Benefits

Flexible working hours

Statutory annual leave

Employee Assurance Programme

Pension scheme enrollment

Qualifications

• Sound understanding of disabilities and patient communication.
• Ability to work in teams and independently with initiative.

Responsibilities

• Assist passengers with disabilities safely boarding and alighting vehicles.
• Monitor and supervise passengers' welfare during transit.
• Ensure effective communication and report incidents as needed.

Skills

Understanding of disabilities

Patient attitude

Teamwork

Communication skills

Attention to detail

Job description

Passenger Assistant

Department: Passenger Assistant - Bus Operations

Employment Type: Part Time

Location: Wandsworth

Compensation: £13.85 / hour

Description

Are you looking for a rewarding role focused on helping others? Do you want to make a real difference? If so, we have the role for you!

London Hire Community Services provide accessible home-to-school transport services where our service users are unable to access public transport. Our services are run under a full passenger vehicle operator’s licence regulations.

We have built our service around principles and processes that are recognised as industry standards. We take the safety of our passengers as well as our staff very seriously and have also put in place OHSAS 18001 that governs the way we manage Health and Safety in the workplace.

Key Responsibilities

• Assist the driver wherever possible in a manner that ensures the safety and comfort of passengers.
• Assist passengers when embarking and disembarking the vehicle, including assisting service users who have disabilities, to alight the vehicle in accordance with Health and Safety requirements.
• Monitor and supervise passengers whilst in transit and being responsible for their welfare whilst on board.
• When necessary, assist in the operation of the passenger lift or other equipment that is used to assist passengers boarding and alighting the vehicle as required.
• Ensure any wheelchairs are correctly located and secured using suitable equipment.
• Ensure passengers in wheelchairs are secured with a full lap and diagonal safety belt or other securing equipment.
• Communicate with passengers and clients in a patient, informative, non-patronising manner.
• Report late running and incidents in line with depot processes.
• Ensure the vehicle allocated is always secure whilst in use.
• Ensure all communication equipment is correctly utilised ensuring the safe, smooth and efficient running of the service.

Skills, Knowledge and Expertise

• You should demonstrate a sound understanding of disabilities.
• Able to deliver the service with a patient and level-headed attitude.
• Ability to work in a team environment as well as confidence to work with minimum supervision and using own initiative.
• Excellent verbal and written communication.
• Great attention to detail and able to complete records clearly and accurately.

What's on offer

• Contracts starting at 15 hours per week, worked on a split-shift basis covering AM and PM transport.
• Term-time only, with a full statutory annual leave entitlement of 5.6 weeks (inclusive of 5.6 weeks) paid in addition to the working weeks.
• There is no requirement to work during school holidays, although overtime may be available that will be paid in addition to your contractual earnings.
• Salaries are pro-rata - you will receive payment every month of the year (even in non-working periods!)
• Access to our Employee Assurance Programme.
• Automatic enrolment in our pension scheme after three months service.