H2S Passenger Assistant - Wembley

HATS Group; Wembley; On-site; GBP 18,000 - 24,000; Part time

Job summary

A leading company in private healthcare is seeking a Passenger Assistant. This role involves escorting clients with special needs, ensuring their safety and wellbeing during transport. Candidates should possess strong interpersonal skills and be able to operate necessary equipment. Working hours are flexible, and the role requires outdoor work in varying conditions.

Qualifications

• Must not have physical or mental limitations that interfere with passenger safety.
• Ability to operate equipment such as tail lifts and restraints.

Responsibilities

• Escort and assist clients with special needs during their journeys.
• Ensure safety and wellbeing of clients throughout the journey.
• Maintain communication with the Controller regarding transport issues.

Skills

Interpersonal Skills

Problem Solving

Job description

The HATS Group is the UK's foremost private healthcare provider, excelling in patient-centric transport services with an 'Outstanding' rating for Responsiveness from the Care Quality Commission (CQC). The CQC was established under the Health and Social Care Act 2008 as an independent regulator and is responsible for the registration, inspection, and monitoring of health and social care providers. HATS Group is a provider of Private Ambulances, a service regulated by the CQC.

HATS Group is also regulated by Local Authorities for services delivered under SEND. Recognized for professionalism and excellence, with a fleet of over 800 vehicles, we support various public and private healthcare institutions, delivering over 2,000,000 passenger movements annually.

We have an opportunity for a Passenger Assistant to join our team.

The working hours for this role are from 07:00 - 10:00 and 14:00 - 17:00 daily. This is a 16-hour contract.

Job purpose:

To escort and assist clients with special needs, board and alight vehicles in their daily journey to and from home, school, centre, or other destinations as directed.

Position in the Organisation Chart:

Team leader > Controller > Passenger Assistant

Apply now

About The Role

Main duties:

• Ensure safety and wellbeing of clients throughout the journey and handover.
• Assist clients in gaining safe entry to vehicles or their destinations.
• Ensure safety and wellbeing of transport users during journeys, including assisting with boarding and alighting, especially for passengers with severe disabilities.
• Maintain appropriate communication with the Controller regarding any issues during transport.
• Apply health and safety standards, including physical assistance, securing clients and wheelchairs, and ensuring vehicle hygiene.
• Participate in flexible working hours, following scheduled work and reporting incidents to the Controller.
• Work primarily outdoors, in various weather and traffic conditions, ensuring safety at all times.
• Must not have physical or mental limitations that interfere with passenger safety or emergency activities.

Daily Functions of This Role Include:

• Operating equipment such as tail lifts and restraints daily.
• Performing manual handling activities, including lifting and supporting clients.
• Providing assistance with dressing and toileting when needed.

Variations in duties depend on the needs of clients, including mobility, learning difficulties, or age, and the type of transport used.

This role involves potential risks to personal safety, health, and wellbeing.

Work Dimensions

The job generally follows established guidelines but may require using initiative for basic problem-solving, with complex issues escalated to supervisors.

Role

This position involves contact with clients, parents, guardians, carers, and staff, requiring strong interpersonal skills. The role may involve handling sensitive issues and using communication equipment such as radios and GPS devices.

Exempt from the Rehabilitation of Offenders Act 1974; disclosure of offences may be required.