H2S Passenger Assistant - W10

HATS Group; London; On-site; Part time

Job summary

A leading private healthcare provider in the UK seeks a Passenger Assistant to ensure the safety and wellbeing of clients with special needs during transport. The role involves assisting clients with boarding and alighting from vehicles, communicating with the Controller, and adhering to health and safety standards. Ideal candidates will have strong interpersonal skills and the ability to work outdoors in various conditions. This part-time position offers flexible hours and requires a commitment to client safety.

Qualifications

• Must not have physical or mental limitations that interfere with passenger safety.
• Good interpersonal skills are essential.

Responsibilities

• Ensure the safety and wellbeing of clients throughout the journey.
• Assist clients in gaining safe entry to vehicles and destinations.
• Maintain communication with the Controller regarding transport issues.

Skills

Interpersonal Skills

Problem Solving

Job description

Job Description

Location: 1 Elkstone Road

The HATS Group is the UK's foremost private healthcare provider, excelling in patient-centric transport services with an 'Outstanding' rating for Responsiveness from the Care Quality Commission (CQC). The CQC is an independent regulator responsible for the registration, inspection, and monitoring of health and social care providers. HATS Group provides Private Ambulances, which are regulated by the CQC.

HATS Group is also regulated by Local Authorities for services under SEND. Known for professionalism and excellence, with a fleet of over 800 vehicles, we support various healthcare institutions, delivering over 2,000,000 passenger movements annually.

We have an opportunity for a Passenger Assistant to join our team.

Working hours: 07:00 - 10:00 and 14:00 - 17:00 daily. This is a 16-hour contract.

Job Purpose

To escort and assist clients with special needs, ensuring safe boarding and alighting from vehicles for their journeys to and from home, school, or other destinations.

Organisation Chart

Team leader > Controller > Passenger Assistant

About The Role

Main Duties

1. Ensure the safety and wellbeing of clients throughout the journey and handover.
2. Assist clients in gaining safe entry to vehicles and destinations.
3. Support clients with disabilities during boarding and alighting, using appropriate means and physical assistance if necessary.
4. Maintain communication with the Controller regarding transport issues like disruptive behavior, absenteeism, or lateness.
5. Apply health and safety standards, including assisting with boarding/alighting, securing clients and wheelchairs, and ensuring vehicle hygiene.
6. Participate in flexible working hours and report incidents or problems to the Controller.
7. Work primarily outdoors, in all weather conditions, ensuring safety at all times.
8. Must not have physical or mental limitations that interfere with passenger safety and assistance activities.

Daily Functions

1. Operate equipment like tail lifts and restraints daily.
2. Perform manual handling activities such as pushing, lifting, and supporting clients.
3. Assist clients with dressing and toileting if needed.

Variations depend on individual client needs, including mobility, learning difficulties, or age.

Work Environment

The role involves working within established guidelines but may require using initiative for basic problem-solving, with complex issues escalated to supervisors.

Contact and Relationships

Interact with parents, guardians, carers, teachers, and staff in a multi-ethnic environment, providing information and assistance. Good interpersonal skills are essential.

The role requires disclosure of any criminal offenses, as the position is exempt from the Rehabilitation of Offenders Act 1974.

Equipment Use

May involve using mobile communications, tracking, radio, and GPS devices, with accountability for equipment use.

Skills and Company Info

Further skills and details about The HATS Group, including company culture and why to join, are included in the full description.

Application Details

Closing date: Saturday 31st May 2025

Contract: Part-time

Salary: £13.15 hourly