SEND Passenger Assistant

E-zec Medical Transport Services Ltd.; Guildford; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is seeking a SEND Passenger Assistant to join their healthcare transportation team in Guildford. This rewarding role focuses on transporting children with special educational needs, ensuring their safety and well-being during transit. The ideal candidate will possess excellent customer service skills, effective communication abilities, and a commitment to teamwork. Working hours are Monday to Friday during term time, making this an ideal role for those passionate about making a difference in the community. Join a supportive team dedicated to enhancing health and well-being in local communities.

Benefits

Life Assurance

24/7 GP Consultation

Cash-plan benefits

Mental health consultations

Legal advice

Financial guidance

Paid holiday entitlement

Pension scheme

Employee Assistance Programme

Flu vaccination campaigns

Qualifications

• Strong commitment to supporting children with special educational needs.
• Ability to maintain a calm and positive environment during transport.

Responsibilities

• Assist children with special educational needs during transport.
• Communicate effectively with parents and caregivers regarding arrangements.
• Follow all safety protocols and maintain cleanliness of the vehicle.

Skills

Customer Service

Effective Communication

Team Collaboration

Driving Behavior

Job description

We have a fantastic opportunity for a SEND Passenger Assistant to join our healthcare transportation team based in Guildford.

If you have a strong commitment to supporting children with special educational needs in your community and thrive on building positive connections with others, this role could be a perfect fit for you.

This role involves transporting children with Special Educational and Disability Needs (SEND) to and from healthcare or educational facilities. It's a rewarding yet challenging opportunity where you can quickly become a valuable member of our team.

Working Hours: The position entails working Monday to Friday during term time only. Shifts are typically between 06:00-09:00 and 15:00-18:00 (shift times are examples and may vary based on travel time), totaling 20-30 hours per week.

What benefits can you expect?

• Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.
• 24/7 online/telephone GP Consultation and access to prescriptions.
• Second opinion medical support following diagnosis or where a colleague is on a treatment pathway.
• Cash-plan benefits, including dental, optical, chiropody, and more.
• Access to mental health and physiotherapy consultations.
• Legal advice on domestic issues such as motoring offences, wills, probate, and personal injury.
• Financial guidance on retirement planning, tax savings, and state benefits.
• Long Service Recognition Scheme, acknowledging colleagues after 5 years and at 5-year intervals with increased annual leave.
• Values-based Internal Recognition Scheme with financial rewards, culminating in an annual recognition event.
• Refer a Friend recruitment incentive scheme with financial rewards.
• The EMED foundation supporting colleagues and local communities.
• Paid holiday entitlement, pension scheme, Blue Light Card, uniform provision, Employee Assistance Programme (EAP), and flu vaccination campaigns.

Key Responsibilities:

• Assist children with special educational needs during transport to ensure their safety and well-being.
• Support children in boarding and alighting from the vehicle, providing necessary physical assistance.
• Maintain a calm and positive environment during transport, addressing behavioral or emotional needs.
• Communicate effectively with parents, caregivers, and school staff regarding transportation arrangements.
• Follow all safety protocols, including seat belt use and seating arrangements.
• Be familiar with safeguarding policies.
• Report incidents or concerns promptly to your line or Operations Manager.
• Help maintain the cleanliness of the vehicle.

Candidate Requirements:

• Deliver excellent customer service.
• Display calm, considerate, and careful driving behavior.
• Be an effective and confident communicator.
• Demonstrate team collaboration naturally.
• Pass an Enhanced DBS check, fully funded by EMED Group.

Our Values:

Collaborative: We work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, and communities.
Agile: We listen, learn, and adapt to improve ourselves and our services.
Reliable: We do what we say, take responsibility, and act with integrity.
Empowered: We are confident and committed to delivering the highest quality service.

About Us:

The merger of ERS Medical and E-Zec Medical has rebranded us as EMED Group, the largest Patient Transport and Care Partner to the NHS, with over 2,500 colleagues across 50 depots. Our goal is to develop transport services that enhance health and wellbeing in our communities by supporting patient care, community support, mental health, and medical courier services.

EMED Group is committed to equal opportunities and fostering an inclusive, safe working environment for all.