Customer Service Executive

Arnold Clark Group; Lancashire; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

33 days holiday

Retail discounts

Private healthcare

GP access 24/7 via Simplyhealth

Pension scheme

Maternity and paternity packages

Training and progression

Job summary

Arnold Clark Group in Blackpool is hiring Customer Service Executives (Product Genius) to deliver an outstanding customer experience in our Renault/Dacia branch. You will learn our products, assist customers in-store and digitally, and guide them from enquiry to delivery.

You’ll prepare the showroom, support advertising, help the Sales team, accompany test drives, and grow with us through training and progression. A full UK driving licence and a proactive, team‑oriented attitude are essential.

Qualifications

• Confident communicator with a positive approach.
• Willingness to go the extra mile.
• Full UK driving licence required.
• Able to work independently and in a team.
• Eagerness to progress within car sales.

Responsibilities

• Prepare showroom and cars for the day ahead.
• Assist with showroom presentation and advertising.
• Support the Sales department and deliver excellent customer experience.
• Organise and accompany customers on test drives.
• Learn about vehicles and manufacturers to advise customers.
• Enhance the customer journey from enquiry to delivery.

Skills

Excellent communication

Positive attitude

UK driving licence

Team player

Progression mindset

Job description

We’re currently looking forCustomer Service Executives to create an outstanding customer experience in our Renault/Dacia branch in Blackpool and help customers get excited about our products.

Why choose us?

• 33 days’ holiday allowance with room to grow
• Generous retail discounts
• Private healthcare
• Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
• Pension scheme
• Maternity and paternity packages
• Opportunities for training and progression

Hours

You’ll work a five-day week on a set rota that includes weekends (38 hours per week).

About the role

At Arnold Clark you’ll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. And that expertise develops further into understanding all elements of the sales journey – from enquiry, to sale, to delivery, and beyond.As part of a cohesive team, Product Geniuses will have the full support of the management team in branch.

Day-to-day duties

• Preparing the showroom and cars for the day ahead
• Assist with showroom presentation and advertising
• Supporting the Sales department and delivering excellent customer experience
• Organising and accompanying customers on test drives
• Swotting up on our vehicles and manufacturers
• Learning about our products so you can help our customers find the perfect fit
• Enhancing the customer journey from enquiry to delivery

Essential skills

• You’ll be a confident communicator who understands that a positive attitude gets great results
• Willingness to go the extra mile
• A full UK driving licence
• As happy working on your own initiative as you are in a team
• One of our company values is progression, so it’s vital you are eager to progress within this role to car sales

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.