Parts Sales Executive - Teesside

TieTalent; Stockton-on-Tees; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the automotive industry seeks a Sales Executive to drive sales and build customer relationships. The role involves achieving sales targets, providing exceptional customer service, and collaborating with the team to enhance business performance. Ideal candidates are self-starters with strong communication skills and a passion for the automotive sector.

Qualifications

• Proven track record in building relationships and achieving sales targets.
• Experience in a fast-paced and/or telesales environment.

Responsibilities

• Delivering and achieving business plan and sales objectives.
• Maintaining strong product knowledge and customer relationships.
• Providing excellent customer service and managing transactions.

Skills

Communication

Customer Service

Sales

Attention to Detail

Tools

MS Excel

Job description

TPS provides independent garages and bodyshops with high-quality Genuine Parts and products necessary to service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group, alongside brands like Audi, SEAT, ŠKODA, Volkswagen passenger cars, and Commercial Vehicles. It is a national network of TPS Centres supported by a 1,500-strong workforce and a management team committed to creating a motivating and inclusive workplace that recognizes and rewards employees, encouraging continuous learning and development.

About the Role

What will you be doing?

1. Working with the Sales Manager and team to deliver and achieve the business plan and sales objectives of the Centre.
2. Achieving personal KPIs and revenue objectives with target customers.
3. Accurately identifying parts to meet customer requirements.
4. Utilising all product promotions effectively to meet specific targets.
5. Identifying and leveraging potential sales opportunities within the customer base.
6. Maintaining strong product knowledge and awareness of competitor activity.
7. Building strong relationships with customers through regular contact via phone and face-to-face visits.
8. Providing excellent customer service by understanding their needs, responding to requests, progressing orders, and offering expert advice.
9. Providing timely communication regarding customer credit status.
10. Supporting the TPS Centre team to ensure good working relationships and excellent customer service.
11. Collaborating with the Sales Manager and team to achieve sales targets with a coordinated approach.
12. Handling incoming calls and customer enquiries within KPIs, using the approved greeting.
13. Ensuring proper and accurate use of all systems to search and order parts.
14. Completing all required documentation accurately and promptly.
15. Managing cash and credit card transactions in line with TPS Guidelines in the Operations Manual.

Requirements

What are we looking for?

1. A self-starter with a proven track record in building strong relationships and achieving sales targets in a B2B environment.
2. Confident and capable communicator with experience in selling in a fast-paced and/or telesales environment.
3. Passion for providing excellent customer service.
4. Strong verbal and written communication skills to build relationships with key stakeholders.
5. A team player with the drive to achieve individual and sales targets weekly and monthly.
6. Excellent attention to detail and accurate record-keeping.
7. IT literate, preferably with good knowledge of MS Excel.
8. A passion for the automotive industry.