Parts Sales Advisor

Tiger Trailers; Clive; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

25 days holiday

Company pension

On-site parking

Employee Assistance Programme

Job summary

Tiger Trailers is seeking a Parts Sales Advisor to join the Aftersales team. Based at our site, you will drive spare parts sales, promote the Tiger Online Parts Store and provide outstanding customer service with a focus on key accounts and product promotions.

Working 39 hours per week, with some flexibility for evenings or weekends as required. Competitive salary and benefits package offered, including a pension and generous holiday entitlement.

Qualifications

• Excellent communication skills, both written and verbal, essential.
• Willingness to learn new skills with a flexible approach to learning, essential.
• Continuous improvement mindset with strong practical problem-solving skills, essential.
• Good IT skills; training will be provided for Tiger internal systems.

Responsibilities

• Promoting and generating new sales enquiries/orders for spare parts.
• Preparing specifications and quotations for spare parts business.
• Following customer orders through to completion.
• Engaging with Engineering/Design and other areas on spare part design and patent portfolio.
• Maintaining high standards of customer service in relation to orders.

Skills

Sales

Customer service

Communication skills

IT skills

Flexibility

Tools

Tiger internal systems

Job description

Department: Parts (Aftersales)
Job Title: Parts Sales Advisor
Reporting to: Parts Manager
Working Hours: 39 hours per week Monday – Friday, 8.00am – 4.30pm (3.30pm finish on a Friday)

You will be expected on occasion to work later in the evening or weekends as business needs require.

Key Objectives

You will be given the opportunity to learn new skills relating to customer account management, parts and bill of materials, and Aftersales. Working with Parts Manager and Aftersales team, you will be responsible for driving spare parts sales in line with company objectives, maintaining an excellent standard of customer service at all times. You will identify and target key customers and products to support company spare parts growth objectives. In addition, you will work to grow and promote the recently launched Tiger Online Parts Store and Customer Portal to both new and existing Parts customers.

Responsibilities Include:

• Promoting and generating new sales enquiries/orders for spare parts.
• Preparing specifications and quotations for spare parts business.
• Following customer orders through to completion.
• Engaging with Engineering/Design and other areas on Spare part design and patent portfolio.
• To achieve and ensure continual improvement in the standard of customer service, by maintaining a high standard of communication relating to prospective and placed orders.
• Attending and promoting the brand of Tiger Trailers at relevant trade shows and on customer visits.
• Working with the Parts Manager to ensure a smooth and efficient flow of spare parts supply through to sale.
• Supporting the rental and aftercare departments with parts identification and supply.

Personal Attributes

• Shopfloor experience with Commercial Vehicle Parts – advantageous.
• Excellent communication skills both written and verbal – essential.
• Willing to learn new skills with a flexible approach to learning – essential.
• A continuous improvement mindset with excellent practical problem-solving skills - essential.
• Good IT skills (training will be provided for Tiger internal systems) – essential.

Employee Benefits

• Salary from £28,500 - £35,000 dependent on experience, plus sales incentive program.
• 39 hour week.
• Early finish Fridays.
• Enhanced parental leave.
• 25 days holiday plus bank holidays, pro-rata for the length of service.
• Employee Assistance Programme.
• Subsidised on-site canteen.
• On-site parking with electric/plug in charging points charged at cost rate.
• Free birthday breakfast, free fruit and free cake Fridays!
• Christmas shutdown.
• Company pension
• On-site parking
• Referral programme

GENERAL DATA PROTECTION REGULATION (GDPR) 2018

Information from this application may be processed for purposes registered by the Employer under the General Data Protection Regulation 2018. Individuals have, on written request the right to access to personal data held about them. It is in the legitimate interests of Tiger Trailers to process the data supplied in this application form for the purpose of recruitment, selection and administration purposes. Unsuccessful job applications will be permanently destroyed following completion of the recruitment process.