Parts Retail Manager - Multi-Channel & Digital Growth

Finning International; Cannock; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Annual bonus

Pension up to 7%

Comprehensive benefits

Job summary

Finning (UK) Ltd is seeking a Parts Retail Manager to lead a multi-channel parts sales operation across trade counter, phone sales, click-and-collect, and digital platforms. You will drive growth by strengthening customer relationships and aligning strategy with regional execution.

The role balances sales growth with safe, efficient warehouse operations, developing a capable team, and embedding consistent ways of working using digital technology, data, and AI-enabled tools.

Qualifications

• Proven success within a parts sales, aftermarket, retail, distribution, or customer service environment.
• Experience managing multi-channel sales operations.
• Demonstrated ability to lead and develop high-performing teams.
• Strong experience delivering against sales, customer service, and operational KPIs, with the ability to interpret and present performance data.
• Experience managing warehouse, inventory, logistics, or fulfilment operations.
• Full UK driving licence.
• Strong commercial acumen with a focus on growth and profitability.
• Exceptional customer service and relationship-building skills.
• Strong coaching, performance management and people management capabilities.

Responsibilities

• Lead a multi-channel parts sales operation including trade counter, telephone sales, click and collect, outbound customer engagement, and digital sales platforms.
• Deliver sales and profitability targets through strong customer relationships and proactive business development.
• Monitor and improve key performance metrics including answer rate, call velocity, quote velocity, callback percentage, average order value, and customer retention.
• Identify opportunities to increase customer loyalty, market share, and revenue growth.
• Oversee safe, efficient, and customer-focused warehouse and delivery operations.
• Ensure inventory accuracy and availability through close collaboration with supply chain and distribution teams.
• Manage order fulfilment, invoicing accuracy, returns, exchanges, and reman core processes.
• Resolve customer issues quickly and effectively while maintaining high service standards.
• Lead, coach, and develop a team of approximately ten employees.
• Create a culture of accountability, engagement, collaboration, and continuous improvement.
• Provide clear direction, performance feedback, and development opportunities.
• Promote a strong safety culture and ensure compliance with all company policies and procedures.
• Champion digital tools and technologies that enhance customer experience and team performance.
• Encourage adoption of e-commerce solutions, AI-enabled tools, and other digital initiatives.

Skills

Multi-channel sales

Team leadership

Sales growth & profitability

KPIs performance analysis

Customer service excellence

Data & BI tools

Tools

Excel

PowerPoint

Outlook

Power BI

Job description

Finning (UK) Ltd is seeking a Parts Retail Manager to lead a multi-channel parts sales operation across trade counter, phone sales, click-and-collect, and digital platforms. You will drive growth by strengthening customer relationships and aligning strategy with regional execution.

The role balances sales growth with safe, efficient warehouse operations, developing a capable team, and embedding consistent ways of working using digital technology, data, and AI-enabled tools.