Parts Retail Growth Manager: AI-Driven Multi-Channel Sales

Finning; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Comprehensive benefits package

Supportive and collaborative work环境

Full training and ongoing professional

Job summary

Finning (UK) Ltd in Glasgow is seeking a Parts Retail Manager to lead a high-performing, sales-focused team across trade counter, phone, click-and-collect, e-commerce and proactive outbound engagement. You will translate strategy into local execution, using digital channels, AI-enabled tools and disciplined sales management to unlock opportunities and deliver profitable growth.

This role balances sales growth with safe warehouse operations, develops a capable team, and builds a collaborative

Qualifications

• Proven success in parts sales, aftermarket, retail, distribution or customer service.
• Experience managing multi-channel sales operations.
• Demonstrated ability to lead and develop high-performing teams.
• Strong experience delivering against sales, customer service and operational KPIs.
• Experience managing warehouse, inventory, logistics or fulfilment operations.

Responsibilities

• Lead a multi-channel parts sales operation including trade counter, telephone sales, click and collect, outbound customer engagement, and digital sales platforms.
• Deliver sales and profitability targets through strong customer relationships and proactive business development.
• Monitor and improve key performance metrics including answer rate, call velocity, quote velocity, callback percentage, average order value, and customer retention.
• Identify opportunities to increase customer loyalty, market share, and revenue growth.

Skills

Sales leadership

Multi-channel sales

Team development

Customer relationship management

Data interpretation

Tools

Power BI

Excel

PowerPoint

Outlook

Job description

Finning (UK) Ltd in Glasgow is seeking a Parts Retail Manager to lead a high-performing, sales-focused team across trade counter, phone, click-and-collect, e-commerce and proactive outbound engagement. You will translate strategy into local execution, using digital channels, AI-enabled tools and disciplined sales management to unlock opportunities and deliver profitable growth.

This role balances sales growth with safe warehouse operations, develops a capable team, and builds a collaborative