Multi-Channel Parts Retail Manager

Finning; Leeds; In loco; GBP 40.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

25 days holiday

Life insurance

Up to 7% pension

Comprehensive benefits package

Full training and ongoing professional

Descrizione del lavoro

Finning is seeking a Parts Retail Manager to lead a multi-channel operation spanning trade counter, phone, click-and-collect, e-commerce and outbound engagement. You will translate strategy into local execution, using digital tools and disciplined sales management to drive profitable growth and customer loyalty.

You will balance sales growth with safe warehouse operations, develop a capable team, and build a collaborative regional culture while delivering visible commercial results.

Competenze

• Experience in parts sales, aftermarket, retail, distribution, or customer service.
• Experience managing multi-channel sales operations.
• Demonstrated ability to lead and develop high-performing teams.
• Strong experience delivering against sales, customer service, and operational KPIs.

Mansioni

• Lead a multi-channel parts sales operation including trade counter, telephone sales, click and collect, outbound customer engagement, and digital sales platforms.
• Deliver sales and profitability targets through strong customer relationships and proactive business development.
• Monitor and improve key performance metrics including answer rate, call velocity, quote velocity, call-back percentage, average order value, and customer retention.
• Identify opportunities to increase customer loyalty, market share, and revenue growth.
• Oversee safe, efficient, and customer-focused warehouse and delivery operations.
• Ensure inventory accuracy and availability through close collaboration with supply chain and distribution teams.
• Manage order fulfilment, invoicing accuracy, returns, exchanges, and reman core processes.
• Lead, coach, and develop a team of approximately ten employees.

Conoscenze

Multi-channel sales

Team leadership

KPI management

Customer service

Commercial acumen

Strumenti

Power BI

Excel

PowerPoint

Outlook

Descrizione del lavoro

Finning is seeking a Parts Retail Manager to lead a multi-channel operation spanning trade counter, phone, click-and-collect, e-commerce and outbound engagement. You will translate strategy into local execution, using digital tools and disciplined sales management to drive profitable growth and customer loyalty.

You will balance sales growth with safe warehouse operations, develop a capable team, and build a collaborative regional culture while delivering visible commercial results.