Parts Retail Manager - Multi-Channel & Digital

Finning International; Leeds; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

25 days holiday

Life Insurance

Pension

Job summary

Finning (UK) Ltd is seeking a Parts Retail Manager to lead a multi-channel parts sales operation across trade counter, phone, click-and-collect, e-commerce and proactive outbound engagement. Reporting to the sales leader, you will translate strategy into local execution using digital technology, AI-enabled tools and disciplined sales management to drive growth and customer loyalty.

You will balance sales growth with safe warehouse operations, develop a capable team of around ten, and champion

Qualifications

• Proven success within parts sales, aftermarket, retail, distribution, or customer service.
• Experience managing multi-channel sales operations.
• Demonstrated ability to lead and develop high-performing teams.
• Strong experience delivering against sales, customer service, and operational KPIs, with the ability to interpret and present performance data.
• Experience managing warehouse, inventory, logistics, or fulfilment operations.
• Full UK driving licence.
• Strong commercial acumen with a focus on growth and profitability.
• Exceptional customer service and relationship-building skills.
• Strong coaching, performance management and people management capabilities.
• Advanced Microsoft Office skills, including Excel, PowerPoint, Outlook, and Power BI.
• Technical knowledge of parts, products, and services within the heavy equipment, construction, industrial, or related sectors.

Responsibilities

• Drive sales growth across multi-channel operation and achieve profitability targets.
• Lead warehouse and fulfilment operations with focus on accuracy and efficiency.
• Develop and coach a team of ~10 employees, fostering accountability and safety.
• Champion digital tools and AI-enabled initiatives to improve customer engagement.

Skills

Multi-channel sales

Leadership

Team development

Customer service

KPI tracking

Digital tools adoption

Tools

Power BI

Excel

Job description

Finning (UK) Ltd is seeking a Parts Retail Manager to lead a multi-channel parts sales operation across trade counter, phone, click-and-collect, e-commerce and proactive outbound engagement. Reporting to the sales leader, you will translate strategy into local execution using digital technology, AI-enabled tools and disciplined sales management to drive growth and customer loyalty.

You will balance sales growth with safe warehouse operations, develop a capable team of around ten, and champion