Parts Person

Dennis Eagle; Chester-le-Street; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

25 days' annual leave

Enhanced pension

Health and wellbeing support

Cycle to Work

Employee discounts

Job summary

Dennis Eagle in Chester-le-Street is seeking a proactive Parts Person to join our Aftermarket team. You will order and process parts for engineers, depots and contracts, and support the Parts Advisor with sales and customer service.

This role is 45 hours per week, 07:30–17:00, Monday to Friday, with stock control and efficient order processing at the core of daily operations in a busy environment.

Qualifications

• Proven administration and customer service experience.
• Experience in workshop or parts control is desirable.
• Knowledge of HGV, waste industry, or service centre environments is a bonus.
• Able to work independently and as part of a team.
• Strong communication and problem-solving skills.
• Proficient in Microsoft Office (Word and Excel).
• Flexible and willing to work overtime when required.
• Comfortable moving between office locations and occasionally entering/exiting vehicles.

Responsibilities

• Administer stock control for vans, site workshops, and contracts
• Process parts orders accurately and in a timely manner
• Assist with parts identification and warranty/returns processing
• Support the team with customer orders, backorders, and special deliveries
• Maintain a clean and organised work area
• Respond to customer needs professionally and efficiently
• Assist with audits and stock checks
• Operate within company guidelines and procedures

Skills

Administration

Customer service

Microsoft Office

Job description

Role: Parts Person

Location: Chester-le-Street, DH2 1AQ

Hours: 45 hours per week | between 07:30 and 17:00 Monday to Friday

Salary: up to £34,000 pa DOE

Are you organised, customer-focused, and ready to support a busy parts operation? We're looking for a proactive and detail-oriented Parts Person to join our Aftermarket team!

This is a varied role where you'll assist with ordering and processing parts for engineers, depots, and contracts, while also supporting the Parts Advisor with sales and customer service. You'll play a key part in keeping our operations running smoothly and efficiently.

Key Responsibilities:

• Administer stock control for vans, site workshops, and contracts
• Process parts orders accurately and in a timely manner
• Assist with parts identification and warranty/returns processing
• Support the team with customer orders, backorders, and special deliveries
• Maintain a clean and organised work area
• Respond to customer needs professionally and efficiently
• Assist with audits and stock checks
• Operate within company guidelines and procedures

Ideal Candidate:

• Proven administration and customer service experience
• Previous experience in workshop or parts control is desirable
• Knowledge of HGV, waste industry, or service centre environments is a bonus
• Able to work independently and as part of a team
• Strong communication and problem-solving skills
• Results-driven with the ability to stay focused under pressure
• Proficient in Microsoft Office (Word and Excel)
• Flexible and willing to work overtime when required
• Comfortable moving between office locations and occasionally entering/exiting vehicles

If you're ready to bring your skills to a team that keeps everything moving, we'd love to hear from you!

We welcome applicants from all backgrounds. Even if you don't meet every requirement, we encourage you to apply. We value potential and are committed to supporting your development.

We recognise the importance of flexibility and offer a range of flexible and hybrid working arrangements where the nature of the role and business needs allow. If you'd like to understand what options may be available for this position, please contact our Recruitment team.

At Dennis Eagle, we are proud to be an equal opportunities employer and a Disability Confident organisation. We are committed to creating an inclusive workplace where everyone is treated with respect and has the opportunity to succeed. As part of this commitment, we guarantee an interview to disabled applicants who meet the minimum criteria for the role. If you require any adjustments during the recruitment process, please let us know and we'll be happy to support you.

Why You'll Love Working Here

• 25 days' annual leave plus Bank Holidays (pro rata for part-time employees and employees working a 4-day week)
• Enhanced pension and life assurance: We contribute 5% of your salary into our pension scheme and provide life assurance cover of five times your basic salary.
• Enhanced family leave policies: Support for life's important moments through our family-friendly policies, including maternity, paternity, adoption and other family leave provisions.
• Health and wellbeing support: Company-funded Health Shield Medical Cash Plan, GP Anytime service, Occupational Health support and health surveillance.
• Employee support services: Access to our Employee Assistance Programme and Care Concierge service, providing practical, emotional, financial and wellbeing support when you need it.
• Career development opportunities: From role-specific training and apprenticeships to leadership and management development programmes, we're committed to helping our people learn and grow.
• Cycle to Work scheme: Save on commuting costs while supporting a healthier lifestyle.
• My Benefits platform: Access discounts on shopping, travel, entertainment, health and wellbeing services, and more.
• Free independent mortgage advice: Expert guidance to help you make informed financial decisions.

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