Field Service Engineer

Terberg Matec UK; Eagle; Hybrid; GBP 46,000 - 49,000; Full time

Benefits offered by this job

25 days annual leave

Enhanced pension

Life assurance

Flexible/hybrid working

Employee assistance

Job summary

Terberg Matec UK is seeking a Field Service Engineer to diagnose, service and repair heavy commercial vehicles across North Wales, the M62 corridor to Leeds, and the North West coastline to Carlisle, reporting to the Manchester office.

You will travel to customer sites, perform maintenance, complete records, and develop skills through product training. A valid NVQ/City & Guilds Level 3 in Heavy Vehicle Maintenance is required, with strong diagnostic and customer-facing abilities.

Qualifications

• Strong diagnostic and fault-finding abilities.
• Experience reading wiring diagrams.
• Good understanding of heavy vehicle technology and workshop systems.

Responsibilities

• Diagnose mechanical and technical faults on heavy commercial vehicles.
• Carry out servicing, maintenance and repairs.
• Prepare vehicles for MOT inspection.
• Use diagnostic software to identify faults and resolve issues.
• Complete accurate job records in workshop systems.
• Interact with customers to provide a professional service.
• Travel to customer sites across the UK when required.

Skills

Diagnostic skills

Fault-finding

Wiring diagrams

Vehicle technology

Customer focus

Communication

Education

NVQ/City & Guilds Level 3 in Heavy Vehicle Maintenance

Tools

Diagnostic software

Job description

Role: Field Service Engineer

Location: Covering North Wales, across the M62 corridor towards Leeds, and up the North West coastline to Carlisle, reporting into our Manchester office

Hours: 45 hours per week | between 08:00 and 17:30 Monday to Friday

Salary: between £45,653.40 - £48,578.40 pa DOE

Enjoy solving mechanical problems and prefer being out on the road to working in the same workshop every day? We're looking for a Field Service Engineer to join our Aftermarket team, maintaining, servicing and repairing specialist commercial vehicles at customer sites and our workshops. You'll have the opportunity to manage your own workload, diagnose faults and work directly with customers to get vehicles back up and running.

What you’ll be doing

• Diagnosing mechanical and technical faults on commercial vehicle chassis and equipment.
• Carrying out servicing, maintenance and repairs.
• Preparing vehicles for MOT inspection.
• Using diagnostic software to identify and resolve faults.
• Completing accurate job records using our workshop systems.
• Working directly with customers and providing a helpful, professional service.
• Travelling to customer sites across the UK when required.
• Taking part in product training to continue building your knowledge and skills.

What we’re looking for

You’ll have experience maintaining and repairing HGVs, refuse collection vehicles or similar heavy commercial vehicles, alongside:

• An NVQ, City & Guilds Level 3 in Heavy Vehicle Service and Maintenance, or equivalent.
• Good diagnostic and fault-finding skills.
• Experience with heavy vehicle body and chassis maintenance and repair.
• The ability to read and understand wiring diagrams.
• A good understanding of vehicle technology and workshop systems.
• A practical approach to problem-solving.
• Clear communication skills and a customer-focused approach.

Experience working with electric vehicles, electronics or hydraulics would be useful, as would IRTEC, HGV Class 2, DVSA inspection, Volvo Tech Tool or Allison transmission training, but these aren't essential.

A role with plenty of variety

You’ll work across customer and company locations, with the independence to manage day-to-day jobs while knowing support is available when you need it. The role includes travel across the UK, overtime when required and participation in a callout rota, so flexibility will be important. If you’re an experienced commercial vehicle technician looking for a role with more variety, independence and customer interaction, we’d love to hear from you.

We welcome applicants from all backgrounds. Even if you don't meet every requirement, we encourage you to apply. We value potential and are committed to supporting your development.

We recognise the importance of flexibility and offer a range of flexible and hybrid working arrangements where the nature of the role and business needs allow. If you'd like to understand what options may be available for this position, please contact our Recruitment team.

At Dennis Eagle, we are proud to be an equal opportunities employer and a Disability Confident organisation. We are committed to creating an inclusive workplace where everyone is treated with respect and has the opportunity to succeed. As part of this commitment, we guarantee an interview to disabled applicants who meet the minimum criteria for the role. If you require any adjustments during the recruitment process, please let us know and we'll be happy to support you.

Why You'll Love Working Here

• 25 days' annual leave plus Bank Holidays (pro rata for part-time employees and employees working a 4-day week)
• Enhanced pension and life assurance: We contribute 5% of your salary into our pension scheme and provide life assurance cover of five times your basic salary.
• Enhanced family leave policies: Support for life's important moments through our family-friendly policies, including maternity, paternity, adoption and other family leave provisions.
• Health and wellbeing support: Company-funded Health Shield Medical Cash Plan, GP Anytime service, Occupational Health support and health surveillance.
• Employee support services: Access to our Employee Assistance Programme and Care Concierge service, providing practical, emotional, financial and wellbeing support when you need it.
• Career development opportunities: From role-specific training and apprenticeships to leadership and management development programmes, we're committed to helping our people learn and grow.
• Cycle to Work scheme: Save on commuting costs while supporting a healthier lifestyle.
• My Benefits platform: Access discounts on shopping, travel, entertainment, health and wellbeing services, and more.
• Free independent mortgage advice: Expert guidance to help you make informed financial decisions.

Please don't delay your application, this role could be filled at any time for the right candidate.