Parts Operations Lead – Assistant Manager

HEDIN AUTOMOTIVE BMW & MINI; Greater London; On-site; GBP 38,000 - 48,000; Full time

Benefits offered by this job

31 days leave

Discount schemes

Car ownership scheme

EAP 24/7

Private healthcare

Pension & life cover

Referral bonus

Job summary

Hedin Automotive London Ltd is seeking an Assistant Parts Manager to support the leadership of a large BMW & MINI Parts Department in North/ East London and Kent. You will work closely with the Parts Manager to drive operational excellence, improve stock control, and deliver outstanding customer service in a fast-paced environment.

Basic salary £38,062 with an OTE up to £47,500. Monday–Friday, with opportunities for overtime on Saturdays.

Qualifications

• Previous experience in a parts management or supervisory role within an automotive environment

Responsibilities

• Supervising and motivating the Parts team, ensuring excellent customer service to internal and external customers.
• Assisting with inventory management, stock control, ordering, goods receiving, and maintaining accurate stock records.
• Monitoring stock levels and supporting the Parts Manager in optimising inventory to maximise availability and profitability.
• Coordinating daily departmental activities to ensure efficient workflow and productivity across the Parts operation.
• Supporting the achievement of departmental sales, purchasing, and profitability targets.
• Managing regular stock checks, annual stocktakes, and maintaining compliance with company procedures.
• Building and maintaining strong relationships with colleagues, customers, suppliers, and manufacturer representatives.
• Producing and reviewing departmental performance reports and identifying opportunities for continuous improvement.
• Managing and resolving customer queries and complaints in a professional and timely manner, ensuring concerns are fully investigated, appropriate corrective actions are implemented, and customer satisfaction is maintained in line with BMW & MINI standards.
• Acting as a deputy for the Parts Manager when required, providing leadership and operational support to the team.

Skills

Parts management

Supervisory

Inventory management

Customer service

Kerridge

Microsoft Office

Tools

Kerridge

Microsoft Office

Job description

Hedin Automotive London Ltd is seeking an Assistant Parts Manager to support the leadership of a large BMW & MINI Parts Department in North/ East London and Kent. You will work closely with the Parts Manager to drive operational excellence, improve stock control, and deliver outstanding customer service in a fast-paced environment.

Basic salary £38,062 with an OTE up to £47,500. Monday–Friday, with opportunities for overtime on Saturdays.