Parts Advisor

HEDIN AUTOMOTIVE BMW & MINI; Greater London; On-site; GBP 31,000 - 40,000; Full time

Benefits offered by this job

31 days annual leave (including bank)

Discount schemes with popular Retail2

Employee Car Ownership Schemes

Employee Assistance Programme

Private healthcare access

Pension scheme and life assurance

Referral bonus

Job summary

Hedin Automotive London Ltd is seeking a Parts Advisor to support customers and workshop teams by identifying, sourcing, and supplying the right parts. The role rewards confidentiality and customer-focused service while offering a competitive base salary and OTE structure.

You will be responsible for identifying parts, processing orders, and maintaining inventory. Training and development are provided within a well-known BMW & MINI franchise environment.

Qualifications

• Previous experience as a Parts Advisor, ideally within a franchised motor-trade environment.
• Excellent communication skills with a professional and customer-focused approach.
• Experience using Kerridge/Drive and ETK.

Responsibilities

• Assisting customers in person and over the phone to identify and source the correct parts
• Identifying and ordering parts accurately to specification to support customer and workshop requirements
• Checking incoming parts deliveries and ensuring orders are complete and accurate
• Following up on outstanding orders, availability and pricing, keeping customers and colleagues updated
• Processing invoices and customer payments accurately and efficiently
• Carrying out stock checks and helping to maintain accurate and effective inventory levels

Skills

Customer service

Communication skills

Education

Experience in franchised motor-trade

Tools

Kerridge/Drive

ETK

Job description

PARTS ADVISOR

Earn up to £40,000 OTE per annum. Plus, get paid overtime for working on Saturdays!

WHY WORK FOR HEDIN AUTOMOTIVE BMW & MINI.

Join the Hedin Automotive Aftersales team as a Parts Advisor, where you'll support both customers and workshop technicians by identifying, sourcing, and supplying the right parts at the right time.

If you're passionate about BMW & MINI and want to deliver an exceptional customer experience, then this is a great opportunity to develop your career with one of the world's most admired brands in the automotive industry.

BENEFITS.

Hedin Automotive values our employees and invests in personal development and training. In addition, we offer a wide range of market-leading benefits to all our colleagues.

• 31 days of annual leave (including bank holidays) with long-service awards and enhanced holiday entitlement

• Discount schemes with popular retailers - helping you save more

• Employee Car Ownership Schemes - available for you and your family

• Employee Assistance Programme - 24/7 wellbeing support with access to health professionals

• Private healthcare access - prioritising your health and prosperity

• Pension scheme and life assurance - confidence in your future

• Referral bonus - earn when you refer a friend to join the team

Why not take a moment to view all our benefits and see what our employees love about working at Hedin Automotive by visiting our Careers page.

THE MAIN DUTIES OF THE ROLE INCLUDE:

• Assisting customers in person and over the phone to identify and source the correct parts

• Identifying and ordering parts accurately to specification to support customer and workshop requirements

• Checking incoming parts deliveries and ensuring orders are complete and accurate

• Following up on outstanding orders, availability and pricing, keeping customers and colleagues updated

• Processing invoices and customer payments accurately and efficiently

• Carrying out stock checks and helping to maintain accurate and effective inventory levels

YOUR PROFILE.

• Previous experience as a Parts Advisor, ideally within a franchised motor-trade environment

• Excellent communication skills with a professional and customer-focused approach

• Experience using Kerridge/Drive and ETK

WORKING HOURS.

Basic Salary £31,200 (depending on experience), with an OTE of £40,000+ per annum.

Working hours are Monday - Friday, 8.00am - 6.00pm or 7.00am - 5.00pm, and Saturday 8.00am - 12.30pm on a rota basis (paid as overtime).

ABOUT US.

Hedin Automotive is a well-established BMW & MINI franchise with state-of-the-art centres across North London, East London, and Kent.

As part of Hedin Mobility Group, one of the world's leading private automotive retail and aftermarket services providers, we are dedicated to excellence in everything we do. Whether in customer-facing roles or the workshop, our incredible teams are passionate about making Hedin Automotive a seamless, enjoyable place to do business. We strive to create great experiences through a team that genuinely cares about our customers.