Parts Advisor – Premium Brand, Monthly Bonus

Jaguar Land Rover; Cardiff; In loco; GBP 21.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

30 days annual leave incl. bank hols

Birthday off

Monthly bonus opportunities

Contributory pension

Staff discounts on servicing and parts

Free Annual MOT

Employee Assistance Programme

Cycle to Work Scheme

Long Service Awards

Sinclair Foundation support during ill

Free on-site parking

Training and career development

Descrizione del lavoro

Sinclair Group, a premium Jaguar Land Rover retailer in the Cardiff area, is seeking a customer-focused Parts Advisor to join our Aftersales team. You will ensure the right parts are available at the right time, supporting customers and workshop technicians and helping maintain high service standards.

You will handle enquiries across channels, promote genuine Jaguar Land Rover parts, manage stock, and contribute to KPIs while delivering outstanding service in a busy environment.

Competenze

• Excellent communication and customer service skills.
• Has excellent communication and customer service skills
• Is organised, accurate and has good attention to detail.
• Works well as part of a team.
• Confident using IT systems and learning new processes.
• Previous motor trade or parts experience is desirable but not essential.

Mansioni

• Assisting customers with parts and accessory enquiries.
• Identifying, sourcing and supplying parts accurately and efficiently.
• Supporting workshop technicians with parts requirements.
• Managing stock levels and maintaining stock accuracy.
• Handling telephone, face-to-face and online enquiries.
• Promoting genuine Jaguar Land Rover parts and accessories.
• Liaising with suppliers regarding orders, returns and warranty items.
• Processing payments and completing administration accurately.
• Working towards departmental targets and KPIs.
• Delivering outstanding customer service at every stage of the customer journey.

Conoscenze

Parts knowledge

Customer service

Communication skills

Teamwork

IT systems confidence

Motor trade experience (desirable)

Descrizione del lavoro

Sinclair Group, a premium Jaguar Land Rover retailer in the Cardiff area, is seeking a customer-focused Parts Advisor to join our Aftersales team. You will ensure the right parts are available at the right time, supporting customers and workshop technicians and helping maintain high service standards.

You will handle enquiries across channels, promote genuine Jaguar Land Rover parts, manage stock, and contribute to KPIs while delivering outstanding service in a busy environment.