Parts Advisor (Ipswich)

Chassis Cab; Ipswich; On-site; GBP 18,000 - 23,000; Full time

Job summary

Chassis Cab in Ipswich is seeking a customer-focused Parts Advisor to help customers identify the correct parts and place orders for both customers and workshop teams.

You will handle phone, email, and counter orders, manage supplier communications, and maintain display areas with the latest products. A driving licence is required, and training is provided for market-leading parts knowledge.

Qualifications

• You will maintain a professional and helpful attitude at all times.
• You will be computer literate.
• You will be passionate about delivering excellent customer service.
• You will have excellent communication skills.
• Driving licence is required.

Responsibilities

• Advise customers of their parts requirements either using skill and knowledge or computer programs.
• Take orders over the telephone, email and sales front counter.
• Prepare orders for the customers and workshop.
• Place orders with suppliers and to update the customer/workshop of any news on the parts.
• Advise and supply parts over the phone, sales counter and to workshop technicians.
• Stock Control.
• To maintain marketing display areas by keeping them up to date with the latest product range.

Skills

Communication

Customer service

Computer literacy

Professional attitude

Job description

• Effectively advise customers of their parts requirements either using skill and knowledge or computer programs
• Take orders over the telephone, email and sales front counter
• Prepare orders for the customers and workshop
• Place orders with suppliers and to update the customer/workshop of any news on the parts
• Advise and supply parts over the phone, sales counter and to workshop technicians
• Stock Control
• To maintain marketing display areas by keeping them up to date with the latest product range.

Qualifications and experience required:

• You will maintain a professional and helpful attitude at all times
• You will be computer literate
• You will be passionate about delivering excellent customer service
• You will have excellent communication skills
• Driving licence is required

HGV and/or Trailer Industry knowledge & Experience will be advantageous but not essential. Market leading manufacturer training will be provided.

Hours of work:

Monday to Friday 40 hours per week - 08:30 to 17:30

Saturdays (8am - 12noon) on a rota basis

Nightshift holiday cover on a rota basis