Parts Advisor – Fast-Paced, Customer‑Focused with Great Benefits

Group 1 Automotive; Norwich; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

33 days leave

Retail discounts

Car discounts

Company pension

Family-friendly policies

Cycle-to-work

Wellbeing support

24/7 healthcare access

Volunteer day

Share purchase plan

Refer a friend bonus

Training & development

Life assurance

Flexible working

Job summary

Group 1 Automotive’s BMW Norwich branch is hiring a Parts Advisor to deliver excellent customer service in a fast-paced environment. You will handle face-to-face and phone inquiries, guide customers on parts availability, and process orders while upholding brand and service standards.

Key benefits include 33 days’ annual leave, employee discounts, a company pension, and flexible working options. You’ll join a large automotive group and have opportunities to grow within the business while

Qualifications

• Meet deadlines and prioritise tasks in a fast-paced environment.
• Maintain a methodical and logical approach during busy periods.
• Excellent communication and customer service skills.
• Excellent time management and thrive under pressure.
• Proficient in IT with experience of using web-based systems, email, and Microsoft Excel, Word and Outlook.
• Must hold a valid UK driving licence.

Responsibilities

• Provide guidance to customers on the availability of parts, ensuring timely and accurate information.
• Operate in a fast-paced call centre environment, handling high volumes of inbound and outbound calls.
• Engage in tele sales activities, proactively reaching out to trade customers to promote parts, offers, and services.
• Demonstrate strong communication and sales skills to convert enquiries into orders and build lasting customer relationships.
• Receive, log, and accurately allocate parts and consumables from suppliers.
• Deliver outstanding customer service to both external and internal customers.
• Offer knowledgeable recommendations on suitable parts to meet customer requirements.
• Maintain accurate customer records on our systems.
• Effectively communicate relevant promotions, offers, and product information to customers.
• Ensure full familiarity with all procedures and processes within the parts department.
• Build and maintain strong working relationships with the manufacturer and suppliers.

Skills

Time management

Communication skills

Customer service

Work under pressure

IT skills

UK driving licence

Tools

MS Office

Job description

Group 1 Automotive’s BMW Norwich branch is hiring a Parts Advisor to deliver excellent customer service in a fast-paced environment. You will handle face-to-face and phone inquiries, guide customers on parts availability, and process orders while upholding brand and service standards.

Key benefits include 33 days’ annual leave, employee discounts, a company pension, and flexible working options. You’ll join a large automotive group and have opportunities to grow within the business while