Parts Advisor – Customer Focus with Training & Benefits

Crossroads Truck & Bus Limited; Boroughbridge; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Product training programme

Contributory pension scheme

Healthcare cash plan

Saving platform access

GoJoe app access

Job summary

Crossroads Truck & Bus Ltd in Boroughbridge is seeking a motivated Parts Advisor to join our team. You will handle customer enquiries, identify parts, price, quotations and process orders, while building strong relationships and supporting campaigns.

We value a friendly, proactive team player who can deliver first-class service and help grow our parts business. Training is provided and we offer a pension and healthcare benefits.

Qualifications

• Outgoing and friendly with a positive attitude.
• Willing to learn and develop new skills.
• A strong team player who works well with others.
• Committed to delivering first-class customer service.
• Focused on exceeding customer expectations.

Responsibilities

• Handling customer enquiries, including parts identification, pricing, quotations, and order processing.
• Building and maintaining strong customer relationships through proactive calls, emails, and customer visits.
• Supporting and promoting quarterly sales campaigns to maximise business opportunities.
• Identify new business prospects while developing and growing existing customer accounts.
• Maximise sales potential by converting parts enquiries into workshop fitment and service opportunities.
• Supporting the back counter function.
• The pre-picking of parts for the workshop.
• Commercial parts experience or experience in a similar role is a distinct advantage however training will be provided.

Skills

Customer service

Relationship building

Communication

Teamwork

Sales awareness

Job description

Crossroads Truck & Bus Ltd in Boroughbridge is seeking a motivated Parts Advisor to join our team. You will handle customer enquiries, identify parts, price, quotations and process orders, while building strong relationships and supporting campaigns.

We value a friendly, proactive team player who can deliver first-class service and help grow our parts business. Training is provided and we offer a pension and healthcare benefits.