Parts Advisor: Customer-Driven Sales & Service Expert

Bennetts Car Parts; Slough; On-site; GBP 18,000 - 24,000; Full time

Job summary

Bennetts Car Parts in Slough is seeking a professional Parts Advisor who excels in customer engagement and building strong business relationships. You will help customers select the right parts, work with colleagues to deliver excellent service, and stay informed about our product range to meet customer needs.

The role focuses on delivering high-quality customer service, capitalising on sales opportunities, and supporting efficient returns handling in collaboration with the warehouse team.

Qualifications

• Customer-oriented and able to build trust quickly.
• Professional, positive, and self-motivated with a results-driven approach.
• Strong commercial awareness and the ability to identify and act on business opportunities.
• Committed to delivering the highest level of customer service.

Responsibilities

• Develop and maintain strong, long-lasting relationships with customers.
• Provide expert guidance to customers in selecting the appropriate parts and products.
• Collaborate with team members to ensure exceptional service delivery.
• Maintain up-to-date knowledge of our product range to proactively meet customer needs.
• Work with the Warehouse Supervisor to minimise product returns through better customer support.
• Identify and capitalise on sales opportunities across customer segments and product categories.

Skills

Communication

Interpersonal skills

Self-motivation

Results-driven

Commercial awareness

Opportunity spotting

Job description

Bennetts Car Parts in Slough is seeking a professional Parts Advisor who excels in customer engagement and building strong business relationships. You will help customers select the right parts, work with colleagues to deliver excellent service, and stay informed about our product range to meet customer needs.

The role focuses on delivering high-quality customer service, capitalising on sales opportunities, and supporting efficient returns handling in collaboration with the warehouse team.