Car Parts Sales Advisor – Customer-Focused & Fast-Paced

L. Bennett & Son Limited; Royston; On-site; GBP 21,000 - 26,000; Full time

Job summary

Bennetts is seeking a Sales Advisor to be the first point of contact for customers looking to purchase car parts and accessories. You will advise on parts, process orders, check stock, and ensure excellent service throughout the sales process.

Hours: Monday to Friday 8am–5.30pm and alternate Saturdays 8.30am–1pm. Join a long-standing, family-owned business with wide UK coverage and a strong dedication to service.

Qualifications

• Experience as a Parts Advisor or Sales Advisor is preferred but not essential.
• Good knowledge of vehicle makes, models and components is preferred.
• Strong communication and customer service skills; confident IT skills.

Responsibilities

• Serve retail and trade customers in person, by phone, and via email.
• Identify correct parts using manufacturer catalogues and systems.
• Prepare quotes, check stock availability, and process orders efficiently.
• Upsell related products, accessories, and special offers where appropriate.
• Liaise with suppliers and internal departments to source non-stocked items.
• Support the warehouse with parts requests and timely supply.
• Maintain accurate records of orders, backorders, and special requests.
• Help with stock checks, stock rotation, and general housekeeping.
• Build and maintain strong relationships with customers.
• Ensure all documentation and systems are updated accurately.

Skills

Customer service

Communication

IT skills

Job description

Bennetts is seeking a Sales Advisor to be the first point of contact for customers looking to purchase car parts and accessories. You will advise on parts, process orders, check stock, and ensure excellent service throughout the sales process.

Hours: Monday to Friday 8am–5.30pm and alternate Saturdays 8.30am–1pm. Join a long-standing, family-owned business with wide UK coverage and a strong dedication to service.