Parts Advisor

Arnold Clark Group; West Calder; Remote; GBP 38,000 - 47,000; Full time

Benefits offered by this job

Private healthcare

Pension scheme

33 days holiday

Generous retail discounts

GP access via Simplyhealth

Maternity and paternity packages

Job summary

Arnold Clark Group in West Calder is hiring a Parts Advisor at our Vauxhall branch. You don’t need previous parts experience; full training is provided to help you become confident handling stock, parts lookup, and customer service.

This full-time role offers a competitive £42,500 OTE, private healthcare, a pension, generous holiday, and staff discounts, with training and progression opportunities across the network.

Qualifications

• Experience in customer service is preferred but not required.
• Willingness to learn and adapt in a retail/stock environment.
• Good communication skills with customers and colleagues.
• Comfortable using computers and training will be provided.

Responsibilities

• Identify parts required for vehicles.
• Order parts from internal and external sources.
• Pick and pack parts for customers and workshops.
• Communicate with the workshop to ensure correct parts availability.
• Provide fast and accurate service to customers.
• Invoice correctly for parts sold.
• Review digital communications for customers.
• Manage stock levels and drive accuracy.

Skills

Customer service

Stock management

Teamwork

Computers

Tools

Stock systems

Job description

We’re looking for a Parts Advisor to work at our Vauxhall branch in West Calder. You don’t need to have previous parts experience to apply, as we’ll provide comprehensive training.

We offer our Parts Advisors:

• £42,500 OTE made up of a competitive hourly rate plus bonuses
• 33 days’ holiday allowance with room to grow
• Generous retail discounts
• Private healthcare
• Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
• Pension scheme
• Maternity and paternity packages
• Opportunities for training and progression
• And much more…

Hours

Full time: Monday - Friday 8am - 5.30pm and alternate Saturdays 8am - 12pm

About the role

Do you have customer service skills and experience working with stock?

Our Parts Advisors are responsible for keeping our workshops well-stocked with the right parts to maintain our vehicles whilst also updating customers in relation to their vehicle journey through every stage of the process.

If you’ve worked in a retail environment before and have experience managing stock, you’ll already have some of the traits of a successful Parts Advisor. You’ll need to be comfortable using computers, but don’t worry – we’ll provide all the training you’ll need to use our systems.

Day-to-day duties

• Identifying parts required for a vehicle
• Ordering parts from internal and external sources
• Picking and packing parts
• Communicating with the workshop
• Providing a quick and accurate service to our customers
• Invoicing
• Reviewing digital communications for customers
• Stock management

Essential skills

• Keen to learn, with a can-do attitude
• The ability to work independently, but also as part of a team working towards the same goals
• A great communicator – friendly, clear and concise
• Enjoy working with your customers
• Happy using computers, although we’ll provide training on all the systems you’ll need

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.