Parts Advisor

Arnold Clark; West Calder; On-site; GBP 36,000 - 49,000; Full time

Benefits offered by this job

33 days holiday

Private healthcare

Pension

Maternity and paternity packages

Training opportunities

Retail discounts

Job summary

Arnold Clark in West Calder is seeking a Parts Advisor at our Vauxhall branch. No prior parts experience needed as we provide comprehensive training and ongoing support to help you grow.

You’ll keep workshops stocked, communicate with customers and the workshop, and process orders. The role offers a competitive £42,500 OTE, full-time hours, and benefits including private healthcare, a generous holiday allowance, and pension.

Qualifications

• Experience in customer service or retail is beneficial.
• Ability to manage stock and keep records up to date.
• Strong communicational skills and a team player attitude.
• Comfortable using computers and basic software tools.

Responsibilities

• Identify parts required for vehicles and ensure accurate inventory.
• Order parts from internal and external suppliers.
• Pick and pack parts for workshop orders.
• Communicate with the workshop to coordinate parts availability.
• Provide quick, friendly service to customers and process invoices.
• Review and respond to digital communications from customers.
• Assist with stock control and rotation.

Skills

Customer service

Stock management

Teamwork

Computer literacy

Tools

Point of Sale

Job description

We’re looking for a Parts Advisor to work at our Vauxhall branch in West Calder. You don’t need to have previous parts experience to apply, as we’ll provide comprehensive training.

We Offer Our Parts Advisors

• £42,500 OTE made up of a competitive hourly rate plus bonuses
• 33 days’ holiday allowance with room to grow
• Generous retail discounts
• Private healthcare
• Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
• Pension scheme
• Maternity and paternity packages
• Opportunities for training and progression
• And much more…

Hours

Full time: Monday - Friday 8am - 5.30pm and alternate Saturdays 8am - 12pm

About The Role

Do you have customer service skills and experience working with stock?

Our Parts Advisors are responsible for keeping our workshops well-stocked with the right parts to maintain our vehicles whilst also updating customers in relation to their vehicle journey through every stage of the process.

If you’ve worked in a retail environment before and have experience managing stock, you’ll already have some of the traits of a successful Parts Advisor. You’ll need to be comfortable using computers, but don’t worry – we’ll provide all the training you’ll need to use our systems.

Day-to-day duties

• Identifying parts required for a vehicle
• Ordering parts from internal and external sources
• Picking and packing parts
• Communicating with the workshop
• Providing a quick and accurate service to our customers
• Invoicing
• Reviewing digital communications for customers
• Stock management

Essential Skills

• Keen to learn, with a can-do attitude
• The ability to work independently, but also as part of a team working towards the same goals
• A great communicator – friendly, clear and concise
• Enjoy working with your customers
• Happy using computers, although we’ll provide training on all the systems you’ll need

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark , visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.