Parts Advisor

Lookers; Stoke-on-Trent; On-site; GBP 27,000 - 30,000; Full time

Job summary

Ein etabliertes Unternehmen im Automobilsektor sucht einen Parts Advisor, um das Team in Stoke BMW zu verstärken. In dieser Schlüsselrolle sind Sie verantwortlich für den Kundenservice und die Verwaltung von Bestellungen, während Sie eng mit anderen Beratern zusammenarbeiten. Sie werden die Möglichkeit haben, Ihre Kommunikationsfähigkeiten und Ihr technisches Wissen zu nutzen, um eine reibungslose Abwicklung im Teilebereich zu gewährleisten. Das Unternehmen bietet ein unterstützendes Arbeitsumfeld, in dem Ihre Beiträge geschätzt werden und Sie die Möglichkeit haben, sich weiterzuentwickeln.

Benefits

Wettbewerbsfähige Gehälter

Urlaubssteigerungen mit Dienstzeit

Zugang zu Smart Health Unterstützung

Erweiterte Familienzeit

Möglichkeit für ein Firmenfahrzeug

Jährliche Lookers Excellence Awards

Qualifications

• Erfahrung in einer ähnlichen Rolle als Parts Advisor.
• Starke verbale und schriftliche Kommunikationsfähigkeiten.

Responsibilities

• Sicherstellen eines effizienten Kundenservice im Einzelhandel und in der Werkstatt.
• Bearbeitung aller Bestellungen am selben Tag und Verwaltung von Rücksendungen.

Skills

Kundenservice

Kommunikationsfähigkeiten

Computerkenntnisse

Job description

OTE

GBP £29,300.00/Yr.

Overview

Stoke BMW

42 Hours Per Week

£27,000 + £3,300 bonus per annum

Are you a Parts Advisor looking for a new challenge? At Stoke BMW, we are seeking a Parts Advisor to join our friendly and professional team. This role is vital for the smooth operation of our parts department, working alongside 4 other advisors to build relationships and manage customer expectations.

As a Parts Advisor, your responsibilities will include ensuring efficient customer service at retail and workshop areas, processing all orders on the same day, completing administrative tasks accurately, and reporting stock discrepancies to the Parts Manager, Chris Rhodes.

• Assist the Parts Manager with daily duties
• Complete vehicle health checks for the workshop
• Ensure items are correctly located and stock is controlled
• Receive orders and manage returns
• Answer customer calls
• Provide excellent customer care

Applicants should have previous experience in a similar role, possess excellent communication skills, and have practical knowledge of computer systems. The ability to work well independently and as part of a team is essential. You should be personable, with strong verbal and written communication skills.

If your skills and experience align with our requirements, please apply today. Our Talent Acquisition Team will be in touch. For more information, email [e-mail].

About us

Lookers is one of the top three motor vehicle retailers in the UK, representing 32 manufacturers, with over 150 franchised dealerships across the UK and Ireland. We value our employees' hard work, flexibility, and commitment, offering a comprehensive benefits package, including competitive salaries, holiday increases with service, car schemes, access to Smart Health support, enhanced family leave, and potential for a company car and bonuses.

We are committed to training and development, celebrating success through our annual Lookers Excellence Awards. We promote an inclusive, discrimination-free workplace where everyone can bring their whole self to work and reach their full potential.

Successful applicants will undergo relevant employment checks, including verification of recent employment, address, credit history, criminal record, and driving license, depending on the role.