Parts Advisor

Stratstone Audi Manchester; Manchester; On-site; GBP 25,000 - 30,000; Full time

Job summary

An established industry player seeks a Parts Advisor who is passionate about providing exceptional customer service. In this full-time role, you will play a critical part in ensuring customer satisfaction by accurately managing parts and delivering a wow-factor service. With a commitment to employee development and a supportive work environment, this opportunity offers generous benefits, including 33 days of holiday and mental health support. If you are a mechanical whiz with strong problem-solving skills and a flair for organization, this role is perfect for you.

Benefits

33 days holiday

Birthday off

Great pension

Generous commission schemes

Mental health support

Nutritional and financial advice

Digital GP

Diversity and inclusion initiatives

Qualifications

• Ability to handle customer enquiries swiftly and courteously.
• Flair for organization and maintaining stock accuracy.

Responsibilities

• Oversee the secure issue of parts to customers.
• Maintain stock and ensure quantities match.

Skills

Interpersonal Skills

Organizational Skills

Problem Solving

Customer Service

Job description

Stratstone

Audi Manchester

Overview of role

Are you a mechanical whiz and have a talent for problem solving? A confident communicator and passionate about providing the best possible service? If so, you’ll be a perfect fit at Stratstone.

We love people who value exceptional customer experiences, in the same way that we do. Stratstone are committed to providing our customers with the highest level of service – as a Parts Advisor, this is where you’ll play a critical role. It all starts with identifying the needs of our customers and delivering a wow-factor service for them.

Duties, Responsibilities & Person Specification

Why should you work for us?

• We grow our own talent! We provide you with all the training and development opportunities you will need to succeed.
• Everyone is welcome! We’re committed to building a truly inclusive culture and diverse workforce. We want you to be yourself at work – and thrive.
• We have a generous benefits including: 33 days holiday (including bank holidays), Birthday off (we like to celebrate!) great pension, generous commission schemes, reward savings, and much more – a whole A4 page to be exact!
• When we say we care about your wellbeing, we mean it. You’ll have access to mental health support, nutritional and financial advice, and a Digital GP. We also have over 50 trained Mental Health First Aiders (and counting).

What you’ll bring to the role:

• Oversee the secure issue of parts to customers and accurately record issued items.
• Interpersonal skills and the ability to handle customer enquiries swiftly, courteously, and efficiently.
• A flair for organisation; maintaining stock, ensuring that quantities match and damages are recorded accurately.
• A safety-conscious mindset, always striving to observe the relevant Health & Safety and COSHH regulations.

“Stratstone are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, age, national origin, disability, gender identity or any other protected factor.

Stratstone is recognised as a Disability Confident Committed employer, working with and providing reasonable accommodations to individuals with disabilities. Please let us know if you need an accommodation at any point during the recruitment process.”

Job Types: Full-time, Permanent

Pay: £25,000.00-£30,000.00 per year

Additional pay:

• Bonus scheme

Work Location: In person