Parts Advisor

Arnold Clark; Stoke-on-Trent; On-site; GBP 36,000 - 49,000; Full time

Benefits offered by this job

33 days holiday

Private healthcare

Staff discounts

GP access via Simplyhealth

Pension scheme

Training and progression

Job summary

Arnold Clark is seeking a Parts Advisor at our Stoke-on-Trent branch. You don’t need prior parts experience; comprehensive training will be provided to help you succeed in this busy role.

The position offers a competitive OTE (£42,500) plus a range of benefits including 33 days holiday, private healthcare, discounts, and a pension scheme. Full-time hours are Mon-Fri 8:00–17:30 with some Saturday mornings.

Qualifications

• Willingness to learn and a can-do attitude.
• Able to work independently, but also as part of a team with common goals.
• Great communicator—friendly, clear and concise with customers.
• Enjoy helping customers and using computers; training will be provided on systems.

Responsibilities

• Identify parts required for a vehicle.
• Order parts from internal and external sources.
• Pick and pack parts for workshop and customers.
• Communicate with the workshop about parts status.
• Provide fast, accurate service to customers.
• Handle invoicing for parts orders.
• Review digital communications with customers.
• Manage stock to ensure kit availability.

Skills

Customer service

Stock management

Communication

Computer literacy

Job description

• Pension scheme

We’re looking for a Parts Advisor to work at our Vauxhall/Peugeot branch in Stoke. You don’t need to have previous parts experience to apply, as we’ll provide comprehensive training.

We Offer Our Parts Advisors

• £42,500 OTE made up of a competitive hourly rate plus bonuses
• 33 days’ holiday allowance with room to grow
• Generous retail discounts
• Private healthcare
• Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
• Pension scheme
• Maternity and paternity packages
• Opportunities for training and progression
• And much more…

Hours

Full time: Monday - Friday 8am - 5.30pm and alternate Saturdays 8am - 12pm

About The Role

Do you have customer service skills and experience working with stock?

Our Parts Advisors are responsible for keeping our workshops well-stocked with the right parts to maintain our vehicles whilst also updating customers in relation to their vehicle journey through every stage of the process.

If you’ve worked in a retail environment before and have experience managing stock, you’ll already have some of the traits of a successful Parts Advisor. You’ll need to be comfortable using computers, but don’t worry – we’ll provide all the training you’ll need to use our systems.

Day-to-day duties

• Identifying parts required for a vehicle
• Ordering parts from internal and external sources
• Picking and packing parts
• Communicating with the workshop
• Providing a quick and accurate service to our customers
• Invoicing
• Reviewing digital communications for customers
• Stock management

Essential Skills

• Keen to learn, with a can-do attitude
• The ability to work independently, but also as part of a team working towards the same goals
• A great communicator – friendly, clear and concise
• Enjoy working with your customers
• Happy using computers, although we’ll provide training on all the systems you’ll need

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark , visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.