Parts Advisor

Neos Recruitment Ltd; Sittingbourne; On-site; GBP 40,000 - 42,000; Full time

Benefits offered by this job

Ongoing training and progression

Modern working environment

Permanent position

Job summary

NEOS Engineering in Sittingbourne is seeking an experienced Parts Advisor to join its busy team. You will support customers, dealers and field service engineers with parts enquiries, identifying correct components and ensuring orders are processed efficiently to keep equipment operational.

Based in Sittingbourne, the role offers ongoing training and progression within a market-leading equipment manufacturer, with a competitive salary and a friendly, modern working environment.

Qualifications

• Previous experience as a Parts Advisor, Parts Controller or Parts Administrator.
• Experience within construction plant, agricultural machinery, HGV, commercial vehicles, forklifts, powered access or a similar engineering environment.

Responsibilities

• Manage incoming parts enquiries via telephone and email.
• Identify and supply the correct parts using electronic parts catalogues and technical information.
• Process customer and internal parts orders accurately and efficiently.
• Produce quotations and provide pricing information.
• Liaise with the warehouse to ensure prompt dispatch and delivery of parts.
• Support field service engineers with urgent parts requirements.
• Build and maintain excellent customer relationships through professional communication and service.
• Maintain accurate records using internal systems.
• Assist with stock management and inventory control where required.

Skills

Parts experience

Customer service

IT literacy

Communication skills

Organisation

Education

Experience in parts environment

Tools

Parts management systems

Job description

Parts Advisor

Sittingbourne

£40 - £42 + Bonus+ Training + Progression

The Company

NEOS Engineering are working with a leading global manufacturer of construction equipment that continues to grow its UK operation. Due to continued expansion, they're looking to appoint an experienced Parts Advisor to join their busy team based in Sittingbourne.

The Role

As a Parts Advisor, you'll be responsible for supporting customers, dealers and field service engineers with parts enquiries, identifying the correct components and ensuring orders are processed efficiently. You'll play a vital role in keeping customer equipment operational by delivering a first-class parts service.

Key Responsibilities

• Manage incoming parts enquiries via telephone and email.
• Identify and supply the correct parts using electronic parts catalogues and technical information.
• Process customer and internal parts orders accurately and efficiently.
• Produce quotations and provide pricing information.
• Liaise with the warehouse to ensure prompt dispatch and delivery of parts.
• Support field service engineers with urgent parts requirements.
• Build and maintain excellent customer relationships through professional communication and service.
• Maintain accurate records using internal systems.
• Assist with stock management and inventory control where required.

The Ideal Candidate

• Previous experience as a Parts Advisor, Parts Controller or Parts Administrator.
• Experience within construction plant, agricultural machinery, HGV, commercial vehicles, forklifts, powered access or a similar engineering environment.
• Strong communication and customer service skills.
• Excellent organisational skills with a keen eye for detail.
• Good IT skills and experience using parts management systems.
• The ability to work efficiently under pressure and manage multiple priorities.
• A proactive, positive attitude with a team-focused approach.

What's on Offer?

• Salary up to £42
• Excellent long-term career prospects with a market-leading equipment manufacturer.
• Ongoing training and professional development.
• Modern working environment with a supportive team.
• Stable, permanent position within a growing business.
• Opportunity to work with premium construction equipment and industry-leading products.

The Opportunity

This is a fantastic opportunity to join a highly respected manufacturer with ambitious growth plans across the UK. You'll become part of a supportive team where your knowledge and customer service skills will be valued, with genuine opportunities to develop your career.