Parts Advisor

TN United Kingdom; Norwich; On-site; GBP 22,000 - 26,000; Full time

Job summary

An established industry player is seeking a dedicated Parts Advisor to join their dynamic team in Norwich. This role is pivotal in ensuring the smooth operation of a busy parts department, where delivering exceptional customer service is paramount. You will be responsible for managing trade parts operations, including order processing and stock management. The ideal candidate will possess strong communication skills and a keen attention to detail, ensuring that customer needs are met efficiently. Join this forward-thinking company and contribute to a modern parts operation that values teamwork and professionalism.

Qualifications

• Previous experience as a Parts Advisor is essential.
• Strong customer handling skills and teamwork abilities are required.

Responsibilities

• Deliver excellent customer service in a busy parts department.
• Maintain high service levels for the Workshop and manage trade parts operations.

Skills

Customer Service

Communication Skills

Attention to Detail

Teamwork

Parts Verification

Job description

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I am working with a Commercial dealership that is seeking to recruit a Parts Advisor.

Job Role – Motor Vehicle Parts Advisor

Job Location – Norwich area

*** EXCELLENT PACKAGE ***

Salary: £22,500 per annum (basic)

Bonus and overtime also available

Working hours:

• Monday to Friday: 09:00 – 17:30
• Saturday: 08:00 – 13:00 (paid as overtime at 1.5 rate)

Parts Advisor Role:

• Working within a busy parts department, you will focus on delivering excellent customer service and a modern, efficient parts operation.
• The primary focus will be to maintain high service levels for the Workshop and handle a busy Trade parts operation, including export sales.
• You should be a versatile all-rounder, understanding all aspects of a parts department, such as goods-in processes, parts identification, order processing, stock checking, stock rotation, parts returns, and liaising with the Service department on parts-related matters. Experience in parts verification would be advantageous.
• You will need to deal with customers professionally, embodying the brand's customer service standards.

Additional Requirements:

• Previous experience as a Parts Advisor
• Excellent customer handling skills
• Strong communication skills, attention to detail, and teamworking abilities