Parts Advisor

Waylands Automotive Limited; Newbury; On-site; GBP 33,000; Full time

Job summary

Waylands Automotive Limited is seeking an experienced Parts Advisor to join their growing team in Newbury. The role involves providing high-quality service, selling parts, and ensuring customer satisfaction. The ideal candidate will have a strong customer service background and a passion for cars, with opportunities for training and career progression.

Benefits

31 days holiday per year (including Bank Holidays)

Benefits platform with employee support programme

Discounted vehicle parts and servicing

Opportunities for training and career progression

Contributory pension scheme for eligible staff

Life insurance of 2x salary

Qualifications

• At least a year's experience in Parts.
• Personable and highly motivated.
• Capable of achieving consistently high customer service levels.

Responsibilities

• Selling parts aftersales services.
• Liaising with the workshop to understand work in progress.
• Resolving customer queries to ensure high satisfaction.

Skills

Customer Service

Effective Communication

Motivation

Interest in Cars

Job description

Are you an experienced Parts Advisor with at least a year's experience in Parts?

If so, you could be just who Waylands are looking for to join our growing Parts team at Waylands Volvo & MG, Newbury.

Waylands Automotive is a successful and expanding motor dealer group with 11 sites across Berkshire, Oxfordshire, Gloucestershire, and Avon.

What’s the Role?

Working within our small, close-knit team, you will provide high-quality service. Your responsibilities will include selling our parts aftersales services, ensuring their successful delivery to our Volvo customers, liaising with the workshop to understand work in progress, updating customers, obtaining authorisation for additional work, and resolving customer queries to ensure high satisfaction.

The ideal candidate will be personable, highly motivated, and capable of achieving consistently high customer service levels. Effective communication skills and an interest in cars are essential.

What Do You Get In Return?

• Monday to Friday, 8am to 5.30pm, with some Saturday mornings on a rota
• 31 days holiday per year (including Bank Holidays)
• Benefits platform with employee support programme
• Discounted vehicle parts and servicing
• Opportunities for training and career progression
• Contributory pension scheme for eligible staff
• Life insurance of 2x salary

Why Waylands?

Waylands is an independent family-owned car dealer. Our core value, "our people are at the heart of our success," is reflected in our seven consecutive wins of the AM Dealer Group of the Year award.

Our dedication to providing top-quality service and our pride in our company have earned us a strong reputation through years of hard work.

We focus on developing our own talent, promoting from within, and offering a range of training opportunities. We prioritize talent over experience.

We are committed to building a diverse workforce, hiring talented individuals from various backgrounds to enrich our company with diverse perspectives and ideas. We welcome your application if interested.

Ref: PAVO

Closing Date: 13/06/2025

Location: Waylands Volvo, Newbury

Benefits

• 31 days holiday per year (including Bank Holidays)
• Benefits platform with employee support programme
• Discounted vehicle parts and servicing
• Training and career progression opportunities
• Contributory pension scheme

Working Hours

Monday to Friday, 8am to 5.30pm, with some Saturday mornings on a rota.

Salary

OTE £33,000