Parts Advisor

Group 1 Automotive; Liverpool; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

33 days leave

Retail discounts

Company pension

Cycle-to-work

Wellbeing support

Healthcare access

Volunteer day

Employee stock plan

Training & development

Life assurance

Flexible working

Job summary

Group 1 Automotive in Liverpool is seeking a Parts Advisor to guide customers on parts availability, log and allocate parts from suppliers, and deliver outstanding service face-to-face or by phone. You will build strong relationships with manufacturers and suppliers, maintain accurate records, and promote promotions and products while meeting deadlines in a fast-paced retail environment.

We offer 33 days leave, retail discounts, a company pension, cycle-to-work, wellbeing support, and

Qualifications

• Excellent communication and customer service skills.
• Strong time management and organisational abilities.
• Ability to prioritise tasks in a fast-paced environment.

Responsibilities

• Provide guidance to customers on the availability of parts and accurate information.
• Receive, log, and allocate parts and consumables from suppliers.
• Deliver outstanding customer service to both external and internal customers.
• Offer knowledgeable recommendations on suitable parts to meet customer requirements.
• Maintain accurate customer records on our systems.
• Communicate promotions, offers and product information to customers.
• Ensure familiarity with procedures and processes within the parts department.

Skills

Communication skills

Customer service

Time management

Organisational skills

Prioritisation

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

• Provide guidance to customers on the availability of parts, ensuring timely and accurate information
• Receive, log, and accurately allocate parts and consumables from suppliers
• Deliver outstanding customer service to both external and internal customers
• Offer knowledgeable recommendations on suitable parts to meet customer requirements
• Maintain accurate customer records on our systems
• Effectively communicate relevant promotions, offers, and product information to customers
• Ensure full familiarity with all procedures and processes within the parts department
• Build and maintain strong working relationships with the manufacturer and suppliers
  Working in our parts department as a Parts Advisor you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers.
• As part of a successful, global automotive group, you'll broaden your experience across both sites and brands. And with the right support from us, you'll be able to progress as high as you can aim., Don't worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you.
• Strong ability to meet deadlines and effectively prioritise tasks in a fast-paced environment
• Capable of maintaining a methodical and logical approach, particularly during busy periods
• Excellent communication and customer service skills
• Exceptional time management skills and the ability to thrive under pressure
• Proficient in IT, with experience of using web-based systems, email, and Microsoft Excel, Word and Outlook
• Must hold a valid UK driving licence
  Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
• But you don't need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. Our Values At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do. Respect - Integrity - Transparency - Teamwork - Professionalism These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
• Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
• Save money every day with our exclusive retail discounts
• Drive a great deal with discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for less with our cycle-to-work scheme
• Prioritise your wellbeing with dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a difference with a paid day to volunteer in your community
• Invest in your future with our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone.
• Life assurance with the option to increase cover
• We're open to flexible working options - just ask