Apprentice Service Advisor

Group 1 Automotive; Wokingham; On-site; GBP 16,000 - 20,000; Full time

Benefits offered by this job

33 days annual leave (including bank)

Exclusive retail discounts

Company pension

Training and development opportunities

Healthcare support

Cycle-to-work scheme

Volunteer day

Share purchase plan

Refer a friend bonus

Rentention and progression paths

Learning and development programs

Life assurance

Job summary

Group 1 Automotive is offering an apprenticeship as a Service Advisor in Wokingham. You will engage with customers in person and over the phone, handling bookings, paperwork, invoices, and warranty claims while collaborating with workshop teams to ensure an outstanding service experience.

The role emphasizes learning, progression, and earning potential as you train toward becoming a fully qualified Service Advisor.

Qualifications

• Enthusiastic, hardworking individual ready to learn.
• GCSEs in Maths, English and Science required.
• Willing to complete an 18-month apprenticeship.

Responsibilities

• Arrange bookings and appointments with customers face-to-face and on the phone.
• Complete relevant paperwork for customer service and centre records.
• Prepare invoices and process warranty claims.
• Work with workshop and management to deliver an excellent customer experience.
• Promote sale of accessories and service plans.

Skills

Customer service

Administration

Teamwork

Upselling

Communication skills

Timekeeping

Problem solving

Education

GCSE Maths, English and Science

Job description

The service department is a key area of our business which is vital to our success. As one of our Service Advisor apprentices, you would play a key role in maximising our customer's experience which in turn, will encourage their continued loyalty. This is a varied role where you will work with all departments, bringing a friendly and energetic approach to your daily work. Every day is different within our Service Department, so you will have a varied role.

• Customer service: Arranging bookings and appointments, interacting with customers face-to-face and on the phone. You will need to positively engage our customers during the time their vehicle is with us.
• Administration: Completing relevant paperwork for customer service and centre records. You'll also need to prepare invoices and process warranty claims - don't worry, we'll train you on all of these!
• Working in a team: Working with all relevant departments including workshop and management to deliver an amazing customer experience.
• Upselling: Promoting the sale of accessories and service plans - again, we'll teach you how to do this.

We can teach you all of the points above, but ultimately, we're looking for an enthusiastic, hardworking individual to join our team and embark on an exciting career. You'll have excellent earning and progression opportunities available to you upon completing your apprenticeship - a fully qualified service advisor!

Training Provided: Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centres. Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application. In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the National Learning Centre.

Qualifications received On successful completion of this 18 months programme you will receive the following:

• Level 2 Customer Service Practitioner Standard
• Helpful skills and qualifications
• Punctual and being great at timekeeping
• Ability to work well under pressure
• Great team player and communication skills
• Drive to exceed targets
• GCSE (or equivalent) in Math's, English and Science

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don't need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do. Respect - Integrity - Transparency - Teamwork - Professionalism These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.

• Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
• Save money every day with our exclusive retail discounts
• Drive a great deal with discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for less with our cycle-to-work scheme
• Prioritise your wellbeing with dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a difference with a paid day to volunteer in your community
• Invest in your future with our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone.
• Life assurance with the option to increase cover