Parts Advisor

UK AAG Alliance Automotive UK CV Ltd; Ipswich; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Exclusive discounts

Cashback from retailers

Career progression

Pension advice

Health & wellbeing tools

Performance bonus

Parts discount

Job summary

NAPA Auto Parts - Commercial in the UK is seeking a Parts Advisor to join the team. You will take orders by telephone, upsell to increase invoice value, and build long-term rapport with local customers.

You will promote offers, manage credits and returns by sending the right parts first time, and help drive sales through proactive outbound activity. The role may include progression opportunities and access to benefits via the AAG network.

Qualifications

• Punctual, organised and efficient while meeting deadlines.
• Pro-active and enthusiastic when engaging with customers.
• Empathetic and professional with excellent communication skills.

Responsibilities

• Taking orders over the telephone and upselling to increase invoice value.
• Outbound calling to raise customer awareness and sales.
• Building long-term rapport with local customers.
• Actively promote offers, discounts and customer competitions.
• Limiting credits and returns by ordering and sending the right parts first time.

Job description

NAPA Auto Parts - Commercial is a leading provider of premium parts, tools, and equipment catering specifically to commercial vehicle (CV) mechanics and repair professionals. Operating within the globally recognised NAPA network, which includes over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland leverages a century of industry expertise and a strong reputation for quality, reliability, and service excellence.

With over 36 dedicated CV locations throughout the UK and Ireland, NAPA Auto Parts delivers an extensive range of products from top original equipment manufacturers (OEMs), OE-matched suppliers, and exclusive brands through NAPA Auto Parts - Commercial. These offerings serve CV repair centres, national retailers, and emergency service fleets, ensuring commercial vehicles are maintained to the highest standards.

Learn more at https://linktr.ee/napaautopartsuk_ireland.

We are currently looking for a Parts Advisor to join our team.

Responsibilities

• Taking orders over the telephone, upselling to increase invoice value.
• Outbound calling to raise customer awareness and achieve higher sales.
• Building long-term rapport with local customers.
• Actively promote offers, discounts and customer competitions.
• Limiting credits and returns by ordering and sending the right parts, first time.

Requirements

• Punctual, organised, and efficient whilst working towards deadlines.
• Pro-active and enthusiastic when speaking with customers.
• Able to demonstrate empathy towards customers.
• Professional and possess excellent communication skills.

Benefits

• An opportunity to join a global brand and market leader.
• Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
• Opportunities for career progression and bespoke training.
• Free pension advice from our standard pension provider.
• Free access to Health, Wellbeing and Financial tools.
• Potential to earn a performance based bonus, paid monthly.
• Discount on car parts

Alliance Automotive Group is an equal opportunities employer.

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.