Parts Advisor

Genuine Parts Company; Tees Valley; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

AAG Benefits App

Discounts & Cashback

Career progression

Training provided

Pension advice

Health tools

Performance bonus

Discount on car parts

Job summary

NAPA Auto Parts - Commercial UK is seeking a Parts Advisor to join our team. You will handle branch duties with a focus on growing the local customer base, taking orders by phone and promoting offers to boost sales.

Key duties include building long-term rapport with customers, upselling parts, and ensuring accurate orders to minimise returns. We offer a global brand platform, career progression, and employee benefits through the Alliance Automotive Group.

Qualifications

• Punctual, organised, and efficient whilst working towards deadlines.
• Pro-active and enthusiastic when speaking with customers.
• Empathy towards customers.
• Professional and possess excellent communication skills.

Responsibilities

• Taking orders over the telephone and upselling to increase invoice value.
• Outbound calling to raise customer awareness and drive sales.
• Building long-term rapport with local customers.
• Actively promote offers, discounts and customer competitions.
• Limiting credits and returns by ordering and sending the right parts first time.

Skills

Customer service

Telephone sales

Communication

Organization

Empathy

Job description

NAPA Auto Parts - Commercial is a leading provider of premium parts, tools, and equipment catering specifically to commercial vehicle (CV) mechanics and repair professionals. Operating within the globally recognised NAPA network, which includes over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland leverages a century of industry expertise and a strong reputation for quality, reliability, and service excellence.

With over 36 dedicated CV locations throughout the UK and Ireland, NAPA Auto Parts delivers an extensive range of products from top original equipment manufacturers (OEMs), OE-matched suppliers, and exclusive brands through NAPA Auto Parts – Commercial. These offerings serve CV repair centres, national retailers, and emergency service fleets, ensuring commercial vehicles are maintained to the highest standards. Learn more at https://linktr.ee/napaautopartsuk_ireland.

We are currently looking for a Parts Advisor to join our team.

As Parts Advisor you will be involved in all areas of the branch and its operation however your focus will be maintaining and expanding the local customer base.

Responsibilities will include but not limited to:

• Taking orders over the telephone, upselling to increase invoice value.
• Outbound calling to raise customer awareness and achieve higher sales.
• Building long-term rapport with local customers
• Actively promote offers, discounts and customer competitions
• Limiting credits and returns by ordering and sending the right parts, first time.

To be successful in this role you will to be:

• Punctual, organised, and efficient whilst working towards deadlines.
• Pro-active and enthusiastic when speaking with customers.
• Able to demonstrate empathy towards customers.
• Professional and possess excellent communication skills.

In return we offer:

• An opportunity to join a global brand and market leader.
• Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
• Opportunities for career progression and bespoke training.
• Free pension advice from our standard pension provider.
• Free access to Health, Wellbeing and Financial tools.
• Potential to earn a performance based bonus, paid monthly.
• Discount on car parts

Alliance Automotive Group is an equal opportunities employer.