Parts Advisor

Arnold Clark; Hexham; On-site; GBP 36,000 - 49,000; Full time

Benefits offered by this job

33 days holiday

Private healthcare

Pension scheme

Maternity/Paternity packages

Employee discounts

Training & progression

GP access via Simplyhealth

Job summary

Arnold Clark Group is seeking a Parts Advisor for our GWM branch in Hexham. No prior parts experience required as full training will be provided. The role focuses on stocking vehicles, updating customers throughout the journey, and delivering excellent service.

Hours are Monday to Friday 8:00–17:30 with alternate Saturdays 8:00–12:00. The position includes a competitive £42,500 OTE with bonuses, plus benefits such as private healthcare and a pension scheme.

Qualifications

• Keen to learn and adapt to new systems.
• Ability to work independently as well as part of a team.
• Excellent communication with customers and colleagues.
• Enjoy helping customers and solving problems.
• Comfortable using computers; training provided for systems.

Responsibilities

• Identify parts required for a vehicle.
• Order parts from internal and external sources.
• Pick and pack parts for delivery or collection.
• Communicate with the workshop to ensure smooth workflow.
• Provide quick and accurate service to customers.
• Handle invoicing accurately.
• Review digital communications for customers.
• Manage stock levels and accuracy.

Skills

Keen to learn

Independent worker

Strong communicator

Customer-focused

Computer literate

Job description

We're looking for a Parts Advisor to work at our GWM branch in Hexham. You don't need to have previous parts experience to apply, as we'll provide comprehensive training.

We offer our Parts Advisors:

• £42,500 OTE made up of a competitive hourly rate plus bonuses
• 33 days' holiday allowance with room to grow
• Generous retail discounts
• Private healthcare
• Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
• Pension scheme
• Maternity and paternity packages
• Opportunities for training and progression
• And much more…

Hours

Full time: Monday - Friday 8am - 5.30pm and alternate Saturdays 8am - 12pm

About the role

Do you have customer service skills and experience working with stock?

Our Parts Advisors are responsible for keeping our workshops well-stocked with the right parts to maintain our vehicles whilst also updating customers in relation to their vehicle journey through every stage of the process.

If you've worked in a retail environment before and have experience managing stock, you'll already have some of the traits of a successful Parts Advisor. You'll need to be comfortable using computers, but don't worry - we'll provide all the training you'll need to use our systems.

Day-to-day duties

• Identifying parts required for a vehicle
• Ordering parts from internal and external sources
• Picking and packing parts
• Communicating with the workshop
• Providing a quick and accurate service to our customers
• Invoicing
• Reviewing digital communications for customers
• Stock management

Essential skills

• Keen to learn, with a can-do attitude
• The ability to work independently, but also as part of a team working towards the same goals
• A great communicator – friendly, clear and concise
• Enjoy working with your customers
• Happy using computers, although we'll provide training on all the systems you'll need

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.