Parts Advisor Aftersales · Bromley

Stephen James Group; Bromley; On-site; GBP 30,000 - 36,000; Full time

Job summary

A leading automotive brand is seeking a motivated Parts Advisor to join their team. The role involves ensuring smooth operations within the parts department, providing exceptional customer service, and driving growth through direct selling. Ideal candidates will have experience in the motor trade and strong communication skills.

Benefits

Market-leading benefits

Qualifications

• Proven experience as a parts advisor in a franchised motor trade environment.
• Strong customer service skills with a passion for helping others.

Responsibilities

• Liaising with customers to identify and source parts.
• Conducting stock checks and maintaining accurate inventory.
• Ensuring parts are ordered correctly and checked upon arrival.

Skills

Customer Service

Communication

Interpersonal Skills

Tools

Kerridge/Drive

ETK Systems

Job description

PARTS ADVISOR

Stephen James BMW is seeking an experienced and motivated Parts Advisor to join our team. If you have a passion for BMW and MINI and aim to provide exceptional customer service, this is a great opportunity to advance your career with one of the world's leading automotive brands.

YOUR ROLE

As a Parts Advisor, you will play a crucial role in ensuring smooth operations within our parts department, supporting both the workshop and retail counter. Your expertise in identifying and sourcing the correct parts will help serve internal and external customers, consistently exceeding expectations and delivering outstanding service.

You will drive growth in all aspects of the parts business through direct selling, leveraging your knowledge of our stock, products, and competitors. Routine stock checks, proactive customer follow-ups, and maintaining strong relationships with suppliers and drivers will be key to your success.

Main duties include:

1. Liaising with customers via telephone and face-to-face to identify and source parts
2. Ensuring parts are ordered correctly and checked upon arrival
3. Following up with customers regarding parts and pricing
4. Maintaining a tidy parts department and workstation
5. Conducting stock checks, maintaining accurate inventory, and managing stock levels proactively

YOUR PROFILE

• Proven experience as a parts advisor, preferably in a franchised motor trade environment
• Strong customer service skills with a passion for helping others
• Proficiency in Kerridge/Drive and ETK systems
• Excellent communication and interpersonal skills
• Eligibility to work in the UK

ABOUT US

Stephen James Group is an authorized BMW and MINI franchise, part of Hedin Mobility Group, a leading private organization in automotive retail and aftermarket services.

Our teams are passionate about creating a simple, enjoyable experience for our customers, whether in customer-facing roles or in our workshops. We are committed to recruiting, retaining, and promoting a diverse workforce that reflects our local communities, enabling us to provide relatable and expert service.

SALARY AND HOURS

Basic Salary: £30,000 (dependent on experience), with an OTE of £36,000 per annum

Working hours are Monday–Friday, 8am–6pm or 7am–5pm, and Saturdays 8am–12.30pm on a rota basis (overtime paid for Saturdays)

BENEFITS

We value our employees and invest in their development. We offer a wide range of market-leading benefits. For more details, visit our Careers page.

Apply today and take the first step towards a rewarding career in the automotive industry.