Parts Advisor

Alliance Automotive Group; Greenock; On-site; GBP 25,000 - 32,000; Full time

Job summary

Alliance Automotive Group is seeking a Parts Advisor to enhance customer service and sales within the branch operations. This role involves engaging with customers, processing orders, and maintaining long-term relationships to drive sales. The ideal candidate will possess excellent communication and organizational skills.

Benefits

Exclusive discounts via AAG Benefits App

Opportunities for career progression

Bespoke training provided

Free pension advice

Access to health and financial tools

Performance-based bonus potential

Qualifications

• Punctual, organized, and efficient.
• Excellent communication skills essential.
• Proactive and empathetic attitude towards customers.

Responsibilities

• Taking orders and upselling to increase invoice value.
• Making outbound calls to enhance customer awareness.
• Building lasting relationships with local customers.

Skills

Customer Service

Sales

Communication

Organization

Proactivity

Empathy

Job description

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Alliance Automotive Group is a leading distributor of light and commercial vehicle parts to the independent aftermarket in UK, Ireland, France, Germany, Poland, Netherlands, Spain, and Portugal. We service independent repairers, body shops, auto centres, fast fit companies, and end consumers through a network of logistics platforms and local distributors, including subsidiaries and independent affiliates. Alliance Automotive Group is also proud to be the home of the NAPA Racing UK British Touring car team.

We are currently looking for a Parts Advisor to join our team.

As a Parts Advisor, you will be involved in all areas of the branch and its operations, with a focus on maintaining and expanding the local customer base.

Responsibilities will include but are not limited to:

• Taking orders over the telephone and upselling to increase invoice value.
• Making outbound calls to raise customer awareness and achieve higher sales.
• Building long-term relationships with local customers.
• Actively promoting offers, discounts, and customer competitions.
• Limiting credits and returns by ordering and sending the right parts the first time.

To be successful in this role, you will need to:

• Be punctual, organized, and efficient while working towards deadlines.
• Be proactive and enthusiastic when speaking with customers.
• Demonstrate empathy towards customers.
• Possess professionalism and excellent communication skills.

In return, we offer:

• An opportunity to join a global brand and market leader.
• Exclusive discounts and cashback from major retailers and grocers via the AAG Benefits App, including Tesco, Boots, and Just Eat.
• Opportunities for career progression and bespoke training.
• Free pension advice from our standard pension provider.
• Free access to health, wellbeing, and financial tools.
• Potential to earn a performance-based bonus, paid monthly.