Parts Advisor

Vertu Motors plc; East Midlands; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days holiday

Online rewards platform

Preferential service rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Job summary

Vertu Skoda Derby is seeking a Parts Advisor to join our on-site team. You will handle trade parts enquiries and orders by phone and online, accurately identify parts to meet customer needs, and maximise upsell opportunities to grow sales, with ongoing training opportunities provided.

The role requires ambition and a proactive approach to exceed daily parts sales objectives, supporting customers with professional service and building strong relationships within the trade network.

Qualifications

• Parts experience from a motor industry role is preferred.
• Ambitious with a drive to identify new sales opportunities.
• Ability to exceed daily parts sales objectives.

Responsibilities

• Deal with incoming trade parts enquiries and orders via telephone and online platforms.
• Identify parts to meet customer sales requirements.
• Utilise promotions to achieve targets and upsell opportunities.
• Maintain knowledge of new/updated parts through training and bulletins.

Skills

Parts experience

Customer service

Sales skills

Telephone & online enquiries handling

Job description

Vertu Skoda Derby

Vertu Skoda Derby have an exciting opportunity for a Parts Advisor to join our brilliant team!

We are offering a basic salary of £30,000 plus company benefits!

We have a great team on site who are committed to providing a fantastic customer experience and are able to offer a professional service to trade customers. Your daily duties will include dealing with incoming trade parts enquires and orders via telephone and online platforms.

You will be able to accurately identify parts to meet the customer sales requirements, Utilising all product promotions effectively to achieve specific targets set, Identifying and maximising all upsell opportunities thereby growing overall sales figures, be able to maintain your own knowledge levels on new or updated parts through the completion of appropriate training courses and reading information from bulletins, catalogues, parts updates, special offers, recalls etc.

Ideally for this role you will have Parts Experience from a similar role within the Motor industry. You will need to be ambitious and have a determination to seek out new sales opportunities within our customer database and exceed parts sales objectives on a daily basis.

Benefits

We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:

• 25 days holiday rising with length of service - plus bank holidays
• Access to our online rewards platform giving you cash back and discounts for multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension
• Enhanced Maternity & Paternity