Parts Advisor

Genuine Parts Company; Craigavon; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Parts Advisor, where you will play a crucial role in enhancing customer relationships and driving sales. This position offers the chance to work with a global brand, focusing on customer engagement and satisfaction. You will be responsible for taking orders, promoting offers, and ensuring the right parts are delivered efficiently. With opportunities for career progression and a supportive environment, this role is perfect for those who are organized, proactive, and eager to succeed in a dynamic team. Explore the potential for personal growth while contributing to a market leader in the automotive industry.

Benefits

Exclusive discounts and cashback

Opportunities for career progression

Bespoke training

Free pension advice

Free access to Health and Wellbeing tools

Performance-based bonus

Discount on car parts

Qualifications

• Punctual, organized, and efficient while working towards deadlines.
• Pro-active and enthusiastic when speaking with customers.

Responsibilities

• Taking orders over the telephone and upselling to increase invoice value.
• Building long-term rapport with local customers.

Skills

Customer Service

Communication Skills

Sales Skills

Organizational Skills

Proactivity

Job description

Time left to apply End Date: February 25, 2025 (9 days left to apply)

Job requisition id R25_0000004229

NAPA Auto Parts was founded in 1925 to meet America’s need for an effective automotive parts distribution system. In the century since, NAPA has exploded across the globe, carrying a reputation of quality and excellence with it.

We are currently looking for a Parts Advisor to join our team.

As Parts Advisor, you will be involved in all areas of the branch and its operation; however, your focus will be maintaining and expanding the local customer base.

Responsibilities will include but are not limited to:

1. Taking orders over the telephone, upselling to increase invoice value.
2. Outbound calling to raise customer awareness and achieve higher sales.
3. Building long-term rapport with local customers.
4. Actively promote offers, discounts, and customer competitions.
5. Limiting credits and returns by ordering and sending the right parts, first time.

To be successful in this role you will need to be:

1. Punctual, organised, and efficient whilst working towards deadlines.
2. Pro-active and enthusiastic when speaking with customers.
3. Able to demonstrate empathy towards customers.
4. Professional and possess excellent communication skills.

In return we offer:

1. An opportunity to join a global brand and market leader.
2. Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App.
3. Opportunities for career progression and bespoke training.
4. Free pension advice from our standard pension provider.
5. Free access to Health, Wellbeing and Financial tools.
6. Potential to earn a performance-based bonus, paid monthly.
7. Discount on car parts.

Alliance Automotive Group is an equal opportunities employer.

About Us

Alliance Automotive Group (AAG) is a leading distributor of passenger and commercial vehicle parts to the independent automotive aftermarket in Europe.