Parts Advisor

Swansway Group; Carlisle; On-site; GBP 10,000 - 40,000; Full time

Job description

As a Parts Advisor, you’ll be responsible for handling external sales enquiries for parts. You will also work closely with the aftersales team in the dealership to understand what parts are required for the work coming into the dealership. It’s important to understand stock management and build a good working relationship with the external parts supplier.

Your role will be to ensure that all parts orders are efficiently and accurately processed and that all stock purchase records are correctly maintained. You will also ensure that all company policies and procedures are adhered to at all times.

You will ensure that all customers in retail and workshop areas are dealt with quickly and efficiently and that all orders are processed on the same day. You will complete all administrative functions accurately and timely and log any discrepancies of stock with the Aftersales Manager.

Key Responsibilities:

• Ordering of parts
• Stock management
• Ensuring customer satisfaction scores are maintained
• Upselling of products and services
• Becoming a parts expert

Requirements:

• You should have experience in a similar role in a dealership environment.
• You should have a good understanding of parts ordering and be able to prioritise your workload efficiently.
• You should be proactive and a team player.
• Strong communication skills are important in this role.

About Swansway:

Founded in 2003 by Michael Smyth and his three sons, David, Peter, and John, Swansway has grown from five motor dealerships in Cheshire and the West Midlands to the 20 dealerships we have today. From Birmingham in the South to Carlisle in the North, we partner with eleven brands including Audi, Volkswagen, Land Rover, Honda, and many more.

We’re expanding our own-brand, Motor Match, our used sites, and we don’t stop at dealerships; we operate four Volkswagen Group Trade Part Centres, an Accident Repair Centre, a Group Fleet Sales Centre, and an eBay shop recycling obsolete parts. All this is supported by our Head Office in Crewe.

It’s our family heritage that sets us apart, with the Smyth family playing a hands-on role in the day-to-day running of the business; we genuinely care about our customers and our Swansway family, making us a great place to work. We live by our caring, honest, and proud values, which is why our long service boards are brimming with names who’ve been with us five, ten, and fifteen years!

Benefits:

• Holidays that increase with length of service
• Your Birthday off
• Company Pension Scheme
• Death in Service Benefit
• Long service recognition
• Annual flu jab
• Discounts on products and services that extend to your family and friends
• Cycle to work scheme
• Employee recruitment referral payments
• Employee assistance programme and counselling service
• Occupational health services
• Flexible working patterns
• Car Benefit Scheme for employee or family

When you join Swansway, you’re joining a family; so, if you enjoy and thrive in an inclusive family atmosphere, apply to join us now!