Parts Advisor

TN United Kingdom; Carlisle; On-site; GBP 28,000 - 33,000; Full time

Job summary

An established and growing business in Carlisle is seeking a Parts Advisor to join their dynamic team. This role offers the chance to support customers with their parts needs, ensuring excellent service while driving sales growth. You'll build relationships with clients, upsell products, and handle inbound calls to convert them into new customers. With a competitive salary and a supportive environment, this position is perfect for those looking to make an impact and grow their skills in a thriving business.

Qualifications

• Experience as a Parts Advisor in the automotive industry.
• Strong communication skills with a customer-focused approach.

Responsibilities

• Build relationships with clients to maintain long-term partnerships.
• Upsell and cross-sell to maximize revenue opportunities.

Skills

Customer Service

Sales Skills

Communication Skills

Organizational Skills

Job description

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Parts Advisor - Carlisle
Salary: £28,000 per annum + OTE £33,000
Hours: Monday to Friday, 8:00 AM - 5:30 PM, plus 1 in 3 Saturdays (half-day)

About the Company:
Join a well established and growing business in Carlisle, where you'll be part of a successful team providing top quality service to both existing and new clients. This is an exciting opportunity to work in a dynamic environment, with open roles due to business expansion.

The Role:
As a Parts Advisor, you will play a key role in supporting customers with their parts needs, ensuring excellent service and driving sales growth. Your main responsibilities will include:

• Building relationships with existing clients to maintain long-term business partnerships.
• Upselling and cross-selling to maximise revenue opportunities.
• Handling inbound calls and proactively converting them into new customers.
• Providing expert advice on parts availability, pricing, and suitability.
• Processing orders efficiently to meet customer expectations.
• Coordinating with internal departments to ensure smooth operations.

What We're Looking For:

• Experience in a Parts Advisor within the automotive industry.
• A customer focused approach with strong communication skills.
• The ability to build rapport and identify sales opportunities.
• Good organisational skills and attention to detail.
• A proactive mindset and ability to work well as part of a team.

What's on Offer:

• A competitive salary of £28,000 with an OTE of £33,000.
• A supportive and friendly team within a growing business.

If you're looking for a role where you can make an impact, grow your skills, and be part of an expanding business, apply now!