Parts Advisor

Lookers; Carlisle, Dacorum; On-site; GBP 27,000 - 29,000; Full time

Job summary

An established automotive retailer is seeking a Parts Advisor to join their dynamic team in Carlisle. This role is pivotal in ensuring smooth operations within the parts department, requiring excellent communication skills and a customer-focused approach. You will be responsible for managing customer expectations, processing orders efficiently, and maintaining stock accuracy. This opportunity offers competitive salaries, generous leave allowances, and a supportive work environment where your contributions are valued. If you are passionate about customer service and thrive in a collaborative setting, this is the perfect role for you.

Benefits

Competitive salaries with clear pay scales

Generous annual leave allowance

Enhanced maternity and paternity leave

Critical illness cover and life assurance

Techscheme for discounted tech

Employee assistance programme

Free access to Smart Health services

Qualifications

• Experience as a Parts Advisor or similar role is essential.
• Strong communication skills and ability to work in a team.

Responsibilities

• Assist the Parts Manager with daily duties and customer inquiries.
• Ensure timely processing of orders and stock management.
• Provide excellent customer service in retail and workshop areas.

Skills

Communication Skills

Customer Care

Stock Control

Administrative Skills

Education

Experience in a similar role

Tools

Computer Systems

Job description

OTE

Overview

Lookers, Carlisle Nissan / Renault

Contract Type: Permanent, full-time

Salary: OTE £32,300 (including basic of £27,000 to £29,000 depending on experience plus bonus)

Hours: 42 hours per week between Monday to Friday: 08:00-17:00 Saturday on rota 08:00-12:30

Are you a Parts Advisor in search of a new challenge? You have arrived at the right place. Here at Carlisle, we have an excellent opportunity for the right person to join our friendly and professional team and be integral to the smooth running of our Nissan / Renault brand parts department. Working alongside our Aftersales Team, you will be able to build relationships and manage our customers' expectations.

As a Parts Advisor, you will ensure that all customers at retail and workshop areas are dealt with quickly and efficiently and that all orders are processed on the same day. You will be required to complete all administrative functions in an accurate and timely manner and log any discrepancies of stock.

Responsibilities

• Assisting the Parts Manager with daily duties
• Completing Vehicle health checks for workshop
• Ensuring all items are correctly located and stock control
• Receiving orders & ensuring returns are up to date
• Answering calls from customers
• Providing excellent customer care

You will have previous experience gained in a similar role. You will possess excellent communication skills and practical knowledge of computer systems. It is important that you are able to work as part of a team as well as having the ability to work independently.

You will be a people person with excellent verbal and written communication skills. You will be able to work both independently and as part of a dynamic team.

If your skills and experience match what we are looking for, please apply today and one of the Talent Acquisition Team will be in touch.

About us

We are one of the top automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We firmly believe that our people are our most valuable asset. We value the commitment they make to the business, which is why we are continually working to provide a market-leading rewards and benefits package.

• Competitive salaries with clear pay scales in place as you develop
• Generous annual leave allowance that increases with length of service
• Enhanced maternity leave, adoption leave (6 months full pay) and paternity leave (2 weeks full pay)
• Critical illness cover after 2 years plus life assurance and free will writing service
• Techscheme where you can get the latest tech for less and spread the cost, eye care scheme and discounted shopping vouchers

Employee assistance programme and free access to Smart Health giving employees and their immediate families access to 24/7 GP services to support well-being.

Lookers and Charles Hurst are equal opportunities employers. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driver's licence check will also be carried out.