Parts Advisor

BMW Group Retail; Cardiff; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Parts Advisor to join their dynamic team in Cardiff. In this role, you will embody a 'One Team' approach, ensuring effective communication with customers and suppliers. Your responsibilities will include assisting with parts identification, maintaining stock levels, and providing exceptional customer service. The ideal candidate will possess strong organizational skills, attention to detail, and a passion for delivering top-notch service. Join a forward-thinking company that values its employees and offers a supportive environment for career development and personal growth.

Benefits

Enhanced Holiday Entitlement – 33 days inc. bank holidays

Industry-leading Maternity, Paternity and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary/community work

Qualifications

• Experience in a similar role within the motor industry is ideal.
• High levels of organization and attention to detail are required.

Responsibilities

• Assist customers with parts identification and sourcing.
• Maintain the parts stock room and manage stock levels.

Skills

Customer Service

Communication Skills

IT Literacy

Organizational Skills

Attention to Detail

Job description

Sytner Cardiff is looking for a Parts Advisor.

Your role

As a Sytner Parts Advisor, you will demonstrate a 'One Team' approach, and communicate effectively with both internal and external customers/suppliers.

You will ensure that all requests are dealt with promptly, and support and assist colleagues and customers with parts identification, searching and sourcing.

You will also ensure that the parts stock room is well maintained and stock levels are managed, by taking responsibility for the ordering and selling of a wide range of vehicle parts and accessories.

Sytner Parts Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

Your profile

Ideally, you will have experience in a similar role within the motor industry and be IT literate.

High levels of organisation and attention to detail are required for this role.

Fantastic communication skills and customer-facing experience are essential as you will be talking to customers both face to face and over the phone.

We are looking for someone who is passionate about delivering excellent customer service and has the ability to give the best advice on our products and services to our customers.

Rewards

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary/community work