Parts Telesales Advisor

Renault Retail Group UK; Cardiff; On-site; GBP 29,000 - 34,000; Full time

Job summary

A leading automotive retailer seeks a Parts Telesales Advisor in Cardiff to handle inbound and outbound telesales for automotive parts. Ideal candidates will possess prior experience in automotive telesales, strong communication skills, and a customer-focused approach. The role includes working weekdays with occasional Saturday shifts and provides excellent career opportunities, along with substantial benefits.

Benefits

25 days holiday + 8 bank holidays

Pension including life assurance

Employee discounts on products and services

Eye care vouchers

Subsidised car option after 3 months

Share incentive scheme

Career opportunities Group-wide

Qualifications

• Current experience in automotive parts office or telesales is essential.
• Experience in B2B trade parts or similar roles preferred.
• Ability to work under pressure.

Responsibilities

• Inbound and outbound telesales of automotive parts to trade customers.
• Achieving sales targets and developing trade accounts.
• Covering click-and-collect counter and assisting with inventory tasks.

Skills

Excellent communication skills

Organizational skills

Customer focus

Job description

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Parts Telesales Advisor
Inbound & outbound parts telesales
Cardiff (CF11)
£29,453 + bonus (OTE £32,200 pa)
Mon to Fri 8:30am to 5pm + 1-in-3 Sat

Renault Retail Group seeks a Parts Advisor to join our Trade Parts Hub in Cardiff (CF11).

Current experience in automotive Parts office experience / motor factors telesales is essential.

This Trade Parts Advisor role will involve inbound and outbound telesales of branded automotive car and LCV parts, accessories and consumables from our core brands Renault and Dacia to new and existing b2b trade customers, local and regional businesses and fleet clients.

Daily objectives include achieving sales targets, develop trade accounts and up-sale opportunities by phone and email, sustain 98% or higher calls answered, ensuring accuracy of all orders, courtesy calls to customers before delivery van cut-off times, ensuring customer orders are issued to the correct van routes, and delivering top quality customer service at all times.

Duties extend to covering of the click-and-collect counter, with occasional responsibilities including quarterly stock takes, assistance with the warehouse and logistics team, sales and VOR reports, plus other tasks related to the Trade Parts remit.

We seek candidates that have experience in parts telesales, ideally involving business-to-business, trade car and van parts, TPS or motor factor supply to fleet clientele, but we will consider candidates with retail (B2C) parts experience.

Ideal candidates will have excellent communication skills, able to organise themselves effectively whilst working under pressure and who are highly customer focused.

The working hours are Monday to Friday 8:30am to 5pm with 30-min lunch break, plus 1-in-3 Saturday mornings, 8:30am to 12:30pm.

In return we offer a basic salary of £29,453 pa, which comprises £28,000 pa for weekday work plus £1,453 pa for the Saturday morning overtime which is paid at time-and-a-half. The monthly bonus allows earnings up to or in excess of £32,200 per annum.

Benefits include 25 days holiday + the 8 bank holidays, pension including life assurance, employee and family discounts on products and services, eye care vouchers, subsidised car option after 3 months’ service (loan plan scheme), share incentive scheme and superb career opportunities Group-wide.