Parts Advisor

Waylands Automotive Limited; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player seeks a dedicated Parts Advisor to join their vibrant team in Bristol. This role involves delivering exceptional customer service, managing parts sales, and ensuring seamless communication with customers and the workshop. The ideal candidate will thrive in a team-oriented environment and possess strong organizational skills. With a commitment to employee development and a supportive workplace culture, this opportunity offers a pathway to grow within the automotive industry. If you are passionate about customer satisfaction and eager to contribute to a successful team, this position is perfect for you.

Benefits

31 days holiday per year

Employee support programme

Discounted vehicle parts and servicing

Opportunities for training and career progression

Contributory pensions scheme

Life insurance of 2x salary

Qualifications

• Experience in customer service and motor trade is essential.
• Organized and able to handle customer queries effectively.

Responsibilities

• Provide quality service in selling parts and aftersales.
• Liaise with workshop and update customers on work progress.

Skills

Customer Service

Organizational Skills

Communication Skills

Motor Trade Experience

Education

Background in Automotive Industry

Job description

Are you an experienced Parts Advisor, or an organised team player with motor trade experience?

If so … you could be just who Waylands Automotive are looking for to join our growing Parts team at Waylands Volvo, Bristol. Waylands Automotive are a successful and growing motor dealer group, with 11 sites in Berkshire, Oxfordshire, Gloucestershire and Avon.

What’s the Role?

Working in our small, close-knit team you will be tasked with providing a quality service. You will be responsible for selling our parts aftersales services and ensuring their successful delivery to our valued Volvo customers, liaising with the workshop to understand work in progress, updating customers, getting authorisation for additional work and resolving all queries to customers high satisfaction.

The ideal candidate should have a background in the automotive industry. However, exceptional candidates without an automotive background will be considered.

The successful candidate will be organised, a completer-finisher, be comfortable talking to customers on the phone and face to face, and able to achieve consistently high levels of customer service.

What Do You Get In Return?

• Mon-Fri 8am to 5.30pm with some Saturday mornings on a rota (8am to 12.30pm).
• 31 days holiday per year (including Bank Holidays)
• Benefits platform with employee support programme
• Discounted rates of vehicle parts and servicing
• Opportunities for training and career progression
• Contributory pensions scheme for eligible staff
• Life insurance of 2x salary

Why Waylands?

Waylands are an independent family owned car dealer. Our company value “our people are at the heart of our success” is demonstrated by the fact that we have won the AM Dealer Group of the Year award six years running.

Our commitment to providing the highest quality service and the confidence and pride we have in our company are the reasons for our glowing reputation which we have earned through many years of hard work.

We like to grow our own talent. We love promoting people and offer a range of development and training. We recruit talent over experience.

We are committed to building a diverse workforce. We hire great people from a wide variety of backgrounds, because diverse views and ideas makes our company stronger. If you’re interested in learning more, we’d love to receive your application.

Ref: PAO

Closing Date 16/05/2025

Location Waylands Volvo Bristol

Benefits Parts

Working Hours Mon-Fri 8am to 5.30pm with some Saturday mornings on a rota (8am to 12.30pm)

Salary Generous basic plus bonuses