Parts Advisor - Toyota

Snows Group; Bournemouth; On-site; GBP 27,000 - 32,000; Full time

Job summary

An established industry player seeks a Parts Advisor to enhance customer satisfaction and drive business in the automotive sector. This role involves managing customer inquiries, ensuring accurate parts ordering, and maintaining strong relationships with both internal and external customers. With a focus on quality service, you'll be part of a dynamic team dedicated to excellence. The company offers competitive salary packages, extensive training, and numerous perks, including generous holiday allowances and a supportive work environment. If you're passionate about automotive parts and customer service, this is the perfect opportunity for you.

Benefits

30 days holiday plus Bank Holidays

Birthday day off

Discounted MOTs, Service and Parts

Recommend a Friend Bonus

Life Assurance Benefit

Employee Assistance Programme

Contributory Pension Scheme

Tool box insurance (role dependent)

Qualifications

• Experience in customer service and automotive parts.
• Ability to manage customer inquiries and orders efficiently.

Responsibilities

• Handle customer inquiries and sell parts effectively.
• Ensure accurate ordering and checking of parts.

Skills

Customer Service

Attention to Detail

Technical Knowledge of Vehicle Parts

Organizational Skills

Effective Communication

Education

Technical Qualification in Automotive

Proven Experience with Vehicle Parts

Tools

PC Literacy

Web Literacy

Job description

Location Poole Region Dorset Category Toyota - Bournemouth (STB)
(Parts) Vacancy Type Permanent/Full Time Salary £27,000 - £32,000 OTE Competitive salary (Uncapped) Job Summary

The Driving Spirit

Based in the South and South-West of England, Snows Motor Group isan AM Top 50 automotive retailer covering 20brands across54franchises. Wedifferentiate ourselvesfrom ourcompetitorsby delivering an exceptional level of service toboth ourcustomers and manufacturingpartners. We are currently on the lookout for aParts Advisorto join our Toyotateam at Snows Group based in Bournemouth.

Your day

TheParts Advisorrole is to satisfy all customer requirements regarding parts and increase all aspects of the parts departments business through structured direct selling.

Your day will include:

• Ensuring a prompt and courteous manner when dealing with customer enquiries, selling the benefits of our products and services, adhering to all trading terms, discounts, and procedures for handling payment for parts.
• Ensure accurate ordering, checking and location of all parts, reporting stock discrepancies and damage to the Service Manager.
• Ensure the safe return of old exchange units and warranty items to the Parts Department, clean and drained of fluids. Make ready for credit return including all necessary paperwork.
• Ensure that all chargeable cases are handled correctly to avoid damage and are returned in a timely manner.
• Pack and load parts correctly to avoid damage or loss, for dispatch to customers via van delivery or postal/carrier services.
• Maintain a good working relationship with all internal and external customers updating prospect records as necessary.

Have you got what it takes?

• Able to plan, organise self and meet agreed work deadlines.
• Able to assimilate information quickly and provide considered responses.
• Attention to detail and maintains good, accurate quality of work.
• Technical Qualification or proven experience of working with vehicle parts.
• Abe to communicate effectively with team, manage external relationships and customer relationships.
• PC and web literate.

Hours of work:

Monday - Friday 08.00 - 18.00 1 hours for lunch, Saturday 1 in 4 with following Friday afternoon off in lieu.

What is in it for you?

• Highly competitive salary and bonus scheme.
• Full training and support to help you immerse yourself in the role and Snows values.
• 30 days holiday, inc. Bank Holidays, plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary.
• Birthday day off
• Discounted MOTs, Service and Parts.
• Recommend a Friend Bonus/ Introducing a Customer Bonus.
• Life Assurance Benefit.
• Snows Contributory Pension Scheme.
• BEN – Employee Assistance Programme.
• Excellent development opportunities to learn and grow with Snows.
• Role dependant – tool box insurance

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.

Due to the volume of applications, only shortlisted applicants will be contacted. If you do not hear from us within 2 weeks of applying then please assume you have been unsuccessful on this occasion.

** Important Consent Note **By clicking the “Submit Application” button, you are expressly giving your consent to us sharing your CV within Snows. This is for the purpose that other roles within the Group may be suitable for you. As a result, you are giving your consent to receive email contact from Snows for the purpose of discussing available roles with you. Snows will not use your details for any other purpose or share your details with any third parties outside of the Group. If you do not give your explicit consent for the reasons stated above, please do not click the “Submit Application” button.

Thank you for applying to Snows.