Parts Administrator

OTIS LIMITED; Leicester; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Training opportunities

Career development

Job summary

Otis Limited in Leicester seeks a Customer Care Champion within the Parts team, working 8am-4pm, to act as the interface between engineers and suppliers. The role centers on sourcing, ordering, and managing parts to support call backs and maintenance, ensuring cost control and timely delivery.

Experience in procurement or supply chain, strong administration, and proficiency with ERP/CRM systems are essential. Training and career progression opportunities are available within Otis.

Qualifications

• Experience in parts ordering, procurement, or supply chain roles.
• Strong administrative and organizational skills.
• Ability to manage multiple orders and priorities effectively.
• Proficient with ERP/order systems and MS Office.
• Good written and verbal communication skills.

Responsibilities

• Process parts and materials orders in line with requirements and policies.
• Source parts from approved suppliers ensuring value, quality and delivery times.
• Raise purchase orders and track orders to delivery.
• Liaise with suppliers on pricing, availability, lead times and delivery issues.
• Resolve order discrepancies, shortages, damaged goods, or invoicing queries.
• Maintain procurement records within ERP / ordering systems.
• Support cost-saving initiatives and supplier performance reviews.
• Ensure compliance with company policies, health & safety standards, and procurement regulations.

Skills

Parts procurement

ERP systems

CRM software

Microsoft Office (Excel/Outlook)

Supplier management

Purchase orders

Cost control

Procurement policies

Communication

Attention to detail

Multi-tasking

Tools

ERP systems

CRM software

Microsoft Office

Job description

Otis is growing, and we are recruiting a Customer Care Champion working within our Parts team, based in Leicester. The hours of work will be 8am-4pm. Acting as the primary interface between our internal and external stakeholders, you will be the first point of contact for our engineers who require material to support call backs & maintenance. On a typical day, you will: The Parts Procurement Administrator is responsible for sourcing, ordering, and managing parts and materials required to support operational and maintenance activities. The role ensures timely availability of parts, cost control, supplier compliance, and accurate procurement records while maintaining strong relationships with suppliers and internal stakeholders Your role in these situations is to:

• Process parts and materials orders in line with operational requirements and procurement policies
• Source parts from approved suppliers, ensuring best value, quality, and delivery times
• Raise purchase orders and track orders through to delivery
• Liaise with suppliers regarding pricing, availability, lead times, and delivery issues
• Resolve order discrepancies, shortages, damaged goods, or invoicing queries
• Maintain accurate procurement records within ERP / ordering systems
• Support cost-saving initiatives and supplier performance reviews
• Ensure compliance with company policies, health & safety standards, and procurement regulations
• Previous experience in parts ordering, procurement, or supply chain roles
• Strong administrative and organizational skills
• Ability to manage multiple orders and priorities effectively
• Good communication skills, both written and verbal
• Confident using procurement systems, CRM software, and Microsoft Office (Excel, Outlook)
• Attention to detail and accuracy
• With strong performance, you will have the opportunity to grow in this role to build a career at Otis.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here (https://www.otis.com/en/us/our-company/esg). Become a part of the Otis team and help us #Buildwhatsnext!