Partnerships Operations Manager

Napier AI; London; Hybrid; GBP 50,000 - 90,000; Full time

Job summary

An innovative firm is seeking a strategic Partnerships Operations Manager to enhance its partner ecosystem. This role involves developing operational frameworks, optimizing processes, and collaborating with various teams to drive success. The ideal candidate will have a strong background in financial crime technology and excellent stakeholder management skills. Join a supportive culture that values creativity and offers flexible work arrangements, making a significant impact in the fight against financial crime through automation and AI.

Benefits

Comprehensive Healthcare

Generous Leave

Pension

Life Insurance

Wellness Programs

Flexible Work Arrangements

Team Socials

Daily Amenities

Qualifications

• Experience with Software Integration and Services.
• Strong knowledge of Financial Crime and AML technology.

Responsibilities

• Develop scalable operational frameworks for managing global partners.
• Define and track KPIs to measure partner success.

Skills

Stakeholder Management

Data-Driven Decision Making

Financial Crime Knowledge

Operations Management

Tools

HubSpot CRM

Job description

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Description

Napier is a new breed of financial crime compliance technology specialist. Our AI-enhanced platform – Napier Continuum – transforms compliance from a legal obligation to a competitive edge.

Application Details

• Deadline: 30 May 2025
• Department: Sales
• Employment Type: Permanent - Full Time
• Location: London
• Reporting To: Araliya Samme

About Napier

At Napier, our mission is to fight financial crime through automation & AI. We believe that by automating the detection and prevention of financial crime, we can make the world a safer place for everyone.

Our culture promotes equality, creativity, and opportunity. We are seeking a strategic and results-driven Partnerships Operations Manager to lead and optimize our partner ecosystem, ensuring efficiency, scalability, and success.

Key Responsibilities

Partner Strategy & Operations

• Develop and implement a scalable operational framework for managing global partners.
• Establish best practices, policies, and governance for partner engagement.
• Perform horizon scanning for new partners.
• Build relationships with strategic partners and their teams.
• Leverage relationships within partner organizations to develop trusted advisory relationships and generate new deal leads.
• Collaborate with sales, marketing, solution consultants, and product teams to execute partner strategies and identify opportunities.

Performance & Process Optimization

• Define and track KPIs to measure partner success.
• Lead process improvements to enhance partner experience and drive revenue.
• Oversee partner enablement initiatives.

Technology & Systems Management

• Manage support for Napier AI tracking and ensure data quality in HubSpot CRM.
• Generate MI and reporting on partner activity.

Cross-Functional Collaboration & Leadership

• Act as the operational bridge between partners and internal teams.
• Work with sales, finance, and legal teams on contracts, incentives, and compliance.

Candidate Requirements

• Experience working with Software (Integration), Services (SI), Resellers, and GTM partners.
• Operations experience in a large organization.
• Strong knowledge of Financial Crime and AML technology.
• Data-driven decision-making skills.
• Excellent stakeholder management and influencing skills.
• Experience in key markets including UK & Ireland, Continental Europe, and MENA.

Why Join Napier?

• Comprehensive healthcare, generous leave, pension, life insurance, and wellness programs.
• Flexible work arrangements, including hybrid and fully in-office options.
• Supportive culture with opportunities for growth, team socials, and daily amenities.

Please note: Applicants must have the right to work in the UK. We are unable to sponsor visas at this time.